Raptor Casino - Player’s experiencing difficulties withdrawing his winnings.

Hi I have 2 withdrawals that have not been sent since a couple of days ago,

Additional comments from the player:

"Hi I have spent 2700euro in this casino since when I requested a withdrawal of 1100 Euro so they refuse to pay"

Dear maroun2021,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawals approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.

Best regards,

Petronela

Hello

I have already received a withdrawal of 300 Euro last week, but now they no longer answer when it comes to a larger payment?

Could you please send me a screenshot of your cashier history? My email address is petronela.k@casino.guru.

Hello ,

I got the money after 2 weeks then I never closed my account there again as I play there.

Thank you very much, maroun2021, for the update. Do I understand correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.

Yes we finish

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, maroun2021, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru