The player's experiencing an unspecified issue with Rant Casino. We rejected the complaint because the player played their balance down to zero.
RANT Casino - The player's experiencing an unspecified issue.
Amount: €50
RANT Casino
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8.0
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Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
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2 years ago
Translation
What is happening there. Just get the same answer every day, we've passed it on. It will be processed as soon as possible. It's about €50, so an honest casino shouldn't need 7 days.
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2 years ago
Dear Holzi8383,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with RANT Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Nick
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2 years ago
Translation
Hello, I got free spins from Rant Casino. Then I won a little. When I reached the minimum payout of €50, I put it on hold. That was 11 business days ago. When I asked in the chat, I was confronted with the statement every day. The payout department has been informed, thank you for your patience. But nothing happened. I have not received an email notification of an update to this day. Nothing happened can still cancel it.
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2 years ago
Can you please advise if your account is verified and if yes, since when exactly? Did you ever deposit into the casino?
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2 years ago
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My account is being verified for. 2nd time yes. after 13 days I got the request. That was 3 days ago and nothing happened. All just delay with them
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2 years ago
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My account was verified today. I went in chat asked about the payout. their answer. Please upload all documents again. Although the account says it has been verified.
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2 years ago
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And of course I deposited into the casino what kind of question is that? Of course I read the terms and conditions. No deposit no withdrawal
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2 years ago
Dear Holzi8383,
Did you also tell them that it was already verified? If yes, did they request the document anyway or they allowed you to request a withdrawal?
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2 years ago
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Of course I told them and sent a screenshot of my status. And of course they requested it again anyway. Can you please ask me everything you need and want to know? Otherwise it will take forever for something to happen. I have done everything required to get a payout. But what happened there is not right in my eyes. It now takes almost 4 weeks for something to happen. I have sent all the documents again. I was told it would take up to 48 hours. These 48 hours have passed since 24 and of course nothing happened again.
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2 years ago
Hello Holzi8383 and thank you for all the information. I will now forward your complaint to my colleague Natalia who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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2 years ago
Hi Holzi8383,
I've just reviewed your case and fully understand your concerns. I'll try my best to help you by contacting the casino.
Dear RANT Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Can you please share more information regarding the player's issue? Can you please explain to us why the player's withdrawal request hasn't been processed and why he is asked to verify the account again although it was done before?
Hope to hear from you soon!
Kind regards,
Natalia
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2 years ago
Hi there,
Sorry to hear that this withdrawal is taking a little longer this time. I have been in touch with our team and they confirmed that the withdrawal should be processed anytime now.
I hope this solves your case and I wish you a lovely day.
RANT
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2 years ago
Translation
So I think a little longer would be 7-10 days and not 4 weeks. I hope that everything will be settled soon and that in the future it won't have to go so far that you have to involve a third party. I'll wait and as soon as the money has been paid out, I'll of course also write it here.
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2 years ago
Dear RANT Casino, thank you for the response.
Dear Holzi8383, as you can see the casino informed us that your withdrawal request should be processed very soon. I hope, that you'll receive your winnings without complications. Please, let me know when there're any updates. I'll set the time for 7 days for you.
Regards,
Natalia
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2 years ago
Translation
My payout has been cancelled. The reason is that I won the money 150.00€ from free spins without deposit. It is allowed to pay out a maximum amount of €25. The problem is that you can only make a withdrawal from €50. Below that is not possible. They give a casino with such a clause in their terms and conditions. A very good reputation? This cant be true. Should these free spins be subject to wagering requirements? Wrong when I won the money was immediately there as real money. It was payable immediately. It wasn't bonus money. There are testimonies for this, I have never experienced anything like this.
Kind regards.
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2 years ago
Dear Holzi8383, thank you for the information. Could you please clarify, if there're separate balances for real and bonus money in your casino account? Or there's only one wallet?
Dear RANT Casino, could you please explain the situation in more detail? Why the player's request was canceled? Shouldn't it be available to withdraw the winnings from the free spins after completing the wagering requirement? If the winnings are capped at 25 EUR, isn't this amount just transferred to the real balance that can be withdrawn?
Looking forward to hearing from you.
Regards,
Natalia
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2 years ago
Translation
It's very simple, I gambled away my credit. How can a casino give cash free spins to players and then say max win €25 but only pay out from a minimum of €50. Total rip off as it is very unfair. You can close the case and I will never deposit into rant casino again
Lg I hope everyone will do it like this
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2 years ago
Hi all,
I am sorry to hear that you are having this experience. The minimum withdrawal amount is different per withdrawal method you use but we do not have a minimum withdrawal of 50 euros. It can be that some payment providers have a 50 euro minimum withdrawal but that is not something we have an influence on.
About the max withdrawal on winnings from free spins without a deposit you are correct we have the following term on that.
2.2. Free Spins Without Deposit
For free spins credited without the need of a deposit, unless stated in the specific promo terms, a maximum winning withdrawal cap of 25 EUR (or the equivalent in any other currency). Winnings will be transferred to your cash account after wagering of 35x the winning amount generated from the spins is complete. Unless otherwise stated, to withdraw winnings from free spins, you will be required to deposit a minimum of 10 EUR (or the equivalent in any other currency).
Kind regards,
RANT
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2 years ago
Translation
Rant casino what are you talking about? The minimum payout at Mifinity is €20 only you get a set. The minimum payout is €50. Now they're lying too? That's too bad
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2 years ago
Hi there,
I will check again with out payments team and get back to you.
Kind regards,
RANT
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2 years ago
Hi all,
They rechecked for me and you are correct for that specific method the withdrawal amount is 50 euro. We do have more withdrawal methods that have a 10 euro minimum though. My apologies for misinforming you.
Kind regards,
RANT
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2 years ago
Translation
Yes, and I never pay out any other way. They offer Mifinity and pausafe card. Since the limit is intentionally set higher than the maximum cashout amount of €25, it is wrong. Since you don't have to deposit a minimum of €50 when you deposit
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2 years ago
Dear RANT Casino, could you please clarify if the player has successfully wagered the bonus so the maximum possible winnings from the bonus (25 EUR) should have been transferred to the real money balance and be available for withdrawal?
Dear Holzi8383, though you said you already gambled away your money, I also need you to specify once again. After completing the wagering requirement for the free spins, have these 25 EUR been transferred to your real money balance? Then, in accordance with the rules, you had to make a minimum deposit of 10 EUR to be able to request a withdrawal. You say that Mifinity has a minimum payout starting from 20 EUR. I don't see the problem then if you have Mifinity available. I also see Ezeewallet available for Germany in the list of payment methods on the casino's website and it says that the minimum withdrawal is 10EUR.
Anyway, I'm afraid that if you already lost the disputed money that was gained as winnings from a no-deposit bonus without waiting for the decision from the casino's complaint center or the licensing authority, then we cannot really offer any solution to this problem.
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2 years ago
Translation
In other casinos you can pay out €20 at Mifinity at the Rant casino, but the minimum is €50. I also deposited more than €10 at an earlier point in time. It's about the principle that I couldn't pay out €25 and was told in an email that if I had played on with it and won, the €25 would have been reduced to €25 again and again. So how am I supposed to pay? So yes, I gambled away the money
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2 years ago
Hi there,
In this case, you received all the winnings from free spins that popped up in your account due to a bug. We have never sent out a campaign to you where we inform you that you receive free spins from us. That money you won is now gambled away. In the future, if you have this issue you are more than welcome to join us in our 24/7 chat support and we will help you to resolve it somehow.
Kind regards,
RANT
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2 years ago
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1. I can't be held responsible for a mistake you made.
2. their live support doesn't help at all. Always write the same thing, word for word.
3. Don't worry it won't happen again. 4 weeks for an account verification, plus making my balance down to 25€ I will avoid your casino. If they had verified me after 48 hours, as it says in their terms and conditions, and then reduced me to €25, I wouldn't have even been angry. They always refer to their terms and conditions and don't even stick to them themselves. I take it with humor now 🙂
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2 years ago
Dear Holzi8383,
Unfortunately, as you have played your balance down to zero, I’m afraid there’s nothing we can do and I’m forced to reject your complaint.
I’m sorry I couldn’t be of more help. I hope you won't come across a problem like this again, but please do not hesitate to contact us in the future if you run into any issues with this or any other casino.
We are here to help.
Kind regards,
Tomas
