1 year agoOriginalTranslation
I think it's great when I deposit into a casino for the first time and entire providers are not available to play. I deposited with bonus the bonus is active for 5 days. Then it expires, the support was just the statement that I should just play other interesting games. Funny, that's what I wanted, but the most important and interesting provider for me didn't work. Worst hollycorn I've ever had. Thank you for the zara friendly but completely unnecessary support that didn't want to and couldn't help. He didn't even know what the error was, passed it on and of course I was informed by email. Which will never happen anyway
- Everything there at providers
- Good payment methods
- Some providers not playable
- Support superfluous can never help anyway
Automatic translation:
Rockwin Casino
1 year ago
Dear Holzi8383,
We are really sorry that you were so frustrated on your first visit to our casino. Your feedback is important to us and we apologize for any inconvenience.
We understand that limited access to certain providers can be disappointing, especially when you are trying to get the most out of your initial deposit and bonus. We deeply regret that this has impacted your overall experience.
If you would like to share specific details about the error, we would appreciate the opportunity to investigate the matter further. We are committed to providing a seamless and enjoyable gaming experience for all of our players.
We once again sincerely apologize for any inconvenience and thank you for your valuable feedback. We hope you will give us another chance to provide you with the exceptional gaming experience you deserve.
Thank you for bringing this to our attention.
Best regards,
Rockwin Casino Team
We are really sorry that you were so frustrated on your first visit to our casino. Your feedback is important to us and we apologize for any inconvenience.
We understand that limited access to certain providers can be disappointing, especially when you are trying to get the most out of your initial deposit and bonus. We deeply regret that this has impacted your overall experience.
If you would like to share specific details about the error, we would appreciate the opportunity to investigate the matter further. We are committed to providing a seamless and enjoyable gaming experience for all of our players.
We once again sincerely apologize for any inconvenience and thank you for your valuable feedback. We hope you will give us another chance to provide you with the exceptional gaming experience you deserve.
Thank you for bringing this to our attention.
Best regards,
Rockwin Casino Team
