The player from Brandenburg has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
RANT Casino - Player claims that payment has been delayed.
Amount: €1,146
RANT Casino
Safety Index:HighSafety Index
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8.0
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I've been having problems with rant casino since the beginning of December 2022. After a win of almost 400 euros, I should re-verify my account, the address, although it has been on the status for a long time, I haven't just been playing since yesterday, I've had several good wins and I've always been satisfied. They also take my deposit. So ok done.. comes back mail probably good 10 times e-mail can't be received from rant personally. In the same breath, a new e-mail comes from support with a salutation and what do I know and a link (that didn't work) and a threat to block the account. Ever since I tried to use the link, my inbox has been overflowing with spam. And rant no longer reports Payment has been pending processing since 01/03/2023. The status of my address is also on processing. All of this can't be true... I've definitely been active there for 2 years, but I've never come across such a lousy scam. So the rant is serious, I cannot share this statement, on the contrary.
Automatic translation:
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1 year ago
Dear lisetti,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
unfortunately, rant has still not made an effort
Automatic translation:
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1 year ago
Dear lisetti,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
