RANT Casino - Player believes that their withdrawal has been delayed.

Hello, i deposited on rant casino 2000 Euros and i have won on sweet Bonanza 7000 Euros witch you can see Ivan k is my name and you can see it in top wins, casino name is Rant, after getting my verification i tried to widraw my money to bank account, then they asked for copy of my credit card witch i provided, they said i don't have a signature on it, after that i signed it and send it again and now they say my digit's are not visible witch is not true

Dear Ivan994,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

They are asking for my card and i send it to them i keep getting the same Email that says my card numbers are not visible witch is not true they are and now i don't know what to do, they don't allow me to make widrawal via Paysafe or nothing else because i made a deposit via credit card, this is outrageous i have pictures of everything, my win and all what should I do

Please can i speak with someone from casino guru, thank you in advance.

I would like to say again what happens. So, on 31.06.2023 i deposited on RANT casino, i didn't accept any bonus offers, nothing. After a while i came to a win of 7000€ and have done verification, they asked me to deliver bank statement and ID with a selfie photo, and that's okay, after that i learned in their tearms and conditions that they do widrawal within 48 hours, i asked a couple of times is there going to be any problems and they said no, that they have a lot of customers and i will have to wait, i asked for how long and they didn't know what to tell me.. i was starting to get suspicious, today i asked for my widrawal again, and then they sent me on Email that they need copy of my credit card, i sent them the copy of card, unfortunately my card is old and used and my signature is gone, but i can sign it whenever i want so I had to sign it and send them again, then they told me my digits on the front side are not visible (that is a lie) i zoomed the card everything is very visible even to a blind human being. Then i send again, now my back side is not the same ( like it is not the same card) and that was very funny because i own only one card for now.. and then they sent me mails on witch i can't attach nothing, after that i asked again on live chat and then they told me that i have to wait 48 hours so their team can look it up, i expect the same answer from them unfortunately and if a month pases by they will ban my account and i find this outrageous how can you take money so easily, but on the other hand when people win something they have to go through horor and drama to get their fairly earns.. i don't understand and I'm very scared currently that i will lose my winnings.. I'm hoping that someone can help me from casino Guru so we can solve this matter. I'm so sorry that they are so complicated and are willing to do everything so you don't get your money, completely opposite from other casinos i have played.. i really hope to hear from you soon..

Best regards

Ivan K***

31.05.2023*

Thank you for your reply, Ivan994. Do I understand correctly that verifying your card seems to be the only obstacle standing between you and your winnings? Has the casino approved the rest of your documents?

Hello, yes that is correct, casino approved ID, and bank statement, and now my card is the problem. It's outrageous i don't understand why.

One last question before we contact the casino - could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hello, sorry for the delay but Rant finally made a widrawal, they have contacted me and apologize for everything and the money came through..

Dear Ivan994,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru