RakeBit Casino - Player’s account has been closed without cause.

I am writing to formally dispute the recent suspension and closure of my account with Rakebit Casino. According to the communication I received from Rakebit, my account was closed due to a violation of their Terms of Use, specifically citing involvement in fraudulent activity. However, I believe this action is unjustified and I am seeking your assistance in resolving the matter.

I have always acted in good faith and in full compliance with the platform’s terms and policies. I have never engaged in any fraudulent activity, cheating, or collusion, nor have I been informed of any specific violation on my part. I was not given prior notice or a clear explanation of the actions that led to my account being suspended, which has left me confused and concerned.

I understand Rakebit's anti-fraud policies, but I respectfully request that a thorough review be conducted of my account and the circumstances surrounding the suspension. I believe the closure may be the result of an error or misunderstanding, and I am eager to resolve it in a fair and transparent manner.

To facilitate the review and ensure clarity, I am willing to provide confirmation of my identity, including any requested documentation, such as:

A copy of my ID or passport

Proof of address

Any other relevant identification documents

Please advise on the specific information or documents needed to proceed.

I would appreciate your prompt intervention in this matter and a resolution that ensures fairness and transparency. I look forward to your response and the opportunity to resolve this issue.

Thank you for your time and assistance.

Dear elyseekimenyi39,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify what types of games you played? Were they slots, live casino games, or did you participate only in sports betting?

Did you play with any bonuses?

Could you kindly confirm if you passed the full KYC verification?

Please forward me the email you received from the casino after your account was closed at veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika