The player from India requested a withdrawal more than a month ago. Unfortunately, he has not received his winnings yet. The player stopped responding to our comments and questions, so we had to reject the complaint.
My withdrawal amount 10000 inr not credited to my bank account it's been 1 month my amount not received 19-05-2023 my withdrawal status approved . showing unfruntaly last four digits is not my plzz check it and help me to solve. This issue
Dear Katarisiva,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
Do I understand correctly that there has been some issue with the number of your payment card?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
My withdrawal amount not credited yet i already raise complaint but ...plz help me find out this issue..
I'll try my best to help you resolve this issue. However, I need you to cooperate with me and answer my questions.