HomeComplaintsRajbet Casino - Player’s deposits are not credited.

Rajbet Casino - Player’s deposits are not credited.

Amount: 13,400 INR

Rajbet Casino
Safety Index:High
Submitted: 16 Jun 2024 | Case closed : 30 Jun 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 months ago

The player from India had made three deposits to Rajbet, totaling INR 13,400, which were not credited to their account. Despite contacting support multiple times, the issue remained unresolved. We advised the player to contact their payment provider for investigation, as the casino's hands were tied in such cases. The complaint was rejected due to the player's lack of response.

Public
Public
4 months ago

Hello

I am the user of Rajbet.

casino ID- 2882****

Email ID- kishpu*****@gmail.com


I was deposited INR 9500 on 15 June 02:16 am IST


I was deposited INR 1900 on 16 June 20:56 pm IST


I was deposited INR 2000 on 16 June 22:10 pm IST


I contacted to supports. Every time they told me to came for chat after 4-5 hours for and update. We agree issue happen but 3 deposit issue in a row?? I am attaching the payment receipts and evidence. I know they will not do anything so I raising a complain for fast resolution

Edited by a Casino Guru admin
Public
Public
4 months ago

Dear kishor000,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Public
Public
4 months ago

Dear kishor000,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
4 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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