The player from India had an issue where his deposit of 1000₹ had not been reflected in his online casino account. Despite multiple attempts to reach customer support, the issue had remained unresolved. We had suggested the player to contact his payment provider for further investigation as the casino might not have had the ability to resolve this issue. However, the issue was later resolved by the casino, and the player confirmed that the deposit had been successfully credited to his account. We had subsequently marked the complaint as resolved.
Rajbet Casino - Player's deposit has not yet been reflected in the account.
Amount: 1,000 INR
Rajbet Casino
Safety Index:HighSafety Index
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8.0
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
Public
Public
7 months ago
I deposited 1000₹ at 30 April (7.44 P.M.).
But still the amount is not credited in my account. When I try to reach customer support they are telling me to come after 4-5 hours. After this time period they are saying come back tomorrow. What should I do?
Public
Public
7 months ago
Dear vermajivv2004,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
Public
Public
7 months ago
Dear vermajivv2004,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
