The player from India had requested a 20k cash gift but received only a 5k gift instead. After an increase in activity, including loyalty levels and deposits, the player had asked their Manager for a 20k gift but was informed that the Manager could not provide it. The Complaints Team clarified that bonuses were discretionary gifts determined by the casino's policies and that there were no specific terms guaranteeing the requested amount. Consequently, the complaint was closed as the team could not compel the casino to provide the bonus.
Rajbet Casino - Player’s cash gift request has been delayed.
Amount: 20,000 INR
Rajbet Casino
Safety Index:HighSafety Index
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8.0
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Case closed
Our verdict
Other
REJECTED
Case summary
1 week ago
Public
Public
2 weeks ago
Casino ID - 40819668
Login ID - Maky0625
Hi,
On Nov 18th 2024, I had requested for 200k cash gift and you had given me a 5k cash gift only.
In a review reply dated Nov 18th, 2024 on Trustpilot, you had informed me that I will get a larger Cash Gift if activity increases.
So I increased my activity since then, from 1 loyalty level to 30 level, from 700 loyalty points to 33k loyalty points and 80k deposits, since November 18th.
I requested my Manager for a 20k gift few days ago, at first she said she is trying her best for a positive response (on a message). I waited for 2 days and then yesterday she said she doesn't have the ability to provide.
Can I get a gift for 20k pls?
Public
Public
2 weeks ago
Dear kapoormayurmaky,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem.
I understand your disappointment, but it's important to note that each casino has its own unique bonus policy and reward system. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it and what rules apply.
If you're unable to activate the type of bonus you want, there is likely a specific reason for it. However, we do not investigate these reasons further and we cannot compel casinos to provide specific bonuses to you.
Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.
Best regards
Veronika
Public
Public
2 weeks ago
I have shared a screenshot that shows i was promised a large cash gift on 18th Nov. Which I have not received yet. Am not asking for 200k gift so pls change that. Am asking for a 15k or 20k gift.
Public
Public
1 week ago
Thank you for sharing the screenshot. However, I must clarify that the screenshot you provided is part of the casino's response to your Trustpilot review. While it does mention a higher cash gift, there are no specific terms and conditions included that detail when or under what circumstances you would receive this bonus.
As stated previously, bonuses are discretionary gifts from the casino, and they are not obligated to provide them specifically to you. Unfortunately, this means persuading the casino to grant you the bonus is beyond our authority.
For this reason, we will now close this complaint. Thank you for your understanding, and I regret that we were unable to assist you further in this matter.
Best regards
Veronika
