The player from India had had her account blocked. The user had been engaging in sports betting and had sought a refund of her deposit. However, the Complaints Team had clarified that they only handled issues related to online casinos, not sports betting. The complaint was eventually rejected due to the nature of the problem.
Rajbet Casino - Player's account was blocked.
Amount: 20,000 INR
Rajbet Casino
Safety Index:HighSafety Index
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8.0
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Case closed
Our verdict
Other
REJECTED
Case summary
10 months ago
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10 months ago
they blocked my account without letting me any reason. even i apologise for my mistake if i did still they are not unblock me or not do refund my deposit
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10 months ago
Dear sumbul143,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rajbet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of bonuses?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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10 months ago
Thank you for your reply, sumbul143. As you might know, our forum Casino.guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.
However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.
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10 months ago
Please note that in cases related to sports betting, we don't contact casinos and don't ask for a refund of deposits, as the complaints are rejected. The most we can do is refer you to a different complaint resolution service.
Please let me know if you are interested in the list of websites, considering these circumstances.
I'll await your reply.
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10 months ago
Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint.
Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
