Rajbet Casino - Player's account banned blocking access to winnings.

hi rajbet is one of the worst casino site i have ever seen in my life. they banned my account without any reason with having 3700000 please help me casino guru

Dear sumbul143,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Rajbet Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? What did the casino say when you contacted them regarding your closed account? I will be waiting for your reply patiently.

Best regards,

Nick

they say your account is now banned permanently and not going to unbanned because of terms and conditions violation when i asked them can you please mention which terms i broke they say that they cannot reveal.. they are fraud theu didn't pay you when you win big

Hello sumbul143,

Would it be possible to forward the communication between you and the casino? Can you also please clarify a few things like if you did use any bonus or if anybody else has account in your household (or if you own more than 1 account)?

i have one account only

these are the chat with customer support 

Hello sumbul143,

Can you please clarify if you did play with bonus or real money? If with bonus, what kind?

i played with 200% casino bonus on my deposit

Thank you sumbul143 for all the information provided. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you sumbul143 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Rajbet Casino for their help in resolving this complaint. We would like to know why was the account blocked and if we can do anything to help resolve this issue.

Thank you!

ok thanks

Greetings from Rajbet Casino.

Sumbul143 we are very grateful that you took the time to fill in this complaint. We are very sorry to hear that you had a negative experience with Rajbet Casino. It is very important for us to receive feedback from our players in order to improve the service we provide and satisfy our players at the highest level.

Please, note that this account was blocked due to sports bonus abuse and creating multiple accounts. It never had and does not have 3.7 million rubles. The overall deposit statistics are 22,143 INR and the player has made a profit of 52,507 rupees which has been successfully withdrawn. The player has been left with one account to place sports bets, and the use of other accounts is restricted. We are unable to confirm any information regarding the blocking of 3.7 million rupees.

Kind regards,

Rajbet Team

ohh by mistake i put wrong amount it is 45000