Rajabets Casino - Player's withdrawal is delayed due to ongoing verification.

Rajabets.com is not giving me withdrawal as I was asked to upload some KYC documents. I have uploaded it on 7th of November. Whenever I ask them about documents verification there answer is 'Please mind that here is no concrete time period given on verifications. If you have uploaded the documents it would be checked and processed by the relevant department. In case if you need further information you can find it on' AND 'The Live Support is not authorized to complete or intervene with your verification request. Risk Department will check your documents, and you can see the status of your verification process from where you uploaded the documents. Thank you for your patience.' from last 17 days the answer is not yet changed a bit.

Dear mandarkelji,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly.

• Could you please list which documents you have already provided and when exactly did you send the last one?
• Could you please specify when you registered the account in the casino and if you made any deposits in the casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

I sent them my pan card and my photo. Yes I am playing here since last 2 - 3 years but facing such issue for the first time.. main problem is they are two ignorant with this

Could you please send me your correspondence with the casino regarding the issue? My email is tomas@casino.guru

Please include responses from the casino as well.

Dear mandarkelji,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Sorry for replying late..please check mail I sent on given email id.

Thanks for your messages

Could you please let me know if your newly submitted documents were approved or rejected?

Could you please send me the documents you submitted to the casino?

My email is tomas@casino.guru I apologize for the inconvenience.

I am sending you the documents which I sent to Rajabets. My newly submitted documents neither got approved nor Rejected. Status is still 'waiting' which means they have not even checked documents yet since 7th november 2023(date of upload). I am aslo sharing the screenshot of the verification page

Thank you very much, mandarkelji, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you mandarkelji for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Rajabets Casino for their help in resolving this complaint. We would like to know why is this verification process taking as long as it is and if we can do anything to help make it quicker.

Thank you!

Hello Casino Guru,

This user's verification is already approved. Please be notified.

Dear mandarkelji, let us know if your issue has been resolved and if you were able to withdraw your winnings.

Thank you in advance!

Dear mandarkelji,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.