Rajabets Casino - Player’s withdrawal has been delayed due to account verification issues.

Dear sir / madam,

Greetings of the day.

I have verification problem with "Rajabets gambling app " since april 18, 2024.

1. I uploaded the documents ( I’d card front and back , selfie with id card) on april 18,2024 then later may 09,2024 rajabets verification team approved my id cards and my selfie got rejected.

2. ⁠I uploaded the documents again on 14 may 2024 then later rajabets verification team rejected my all documents on 17th June 2024.

3. ⁠I uploaded the documents ( I’d card front and back , selfie with id card) on 18th june 2024 after on words daily iam following with rajabets chat support and mail support till now my documents are not verified and chat support and mail support is giving the following reply

*****Please mind that here is no concrete time period given on verifications. If you have uploaded the documents it would be checked and processed by the relevant department. In case if you need further information you can find it on https://rajabets.com/en/pages/terms-and-conditions 

If you have any additional questions, do not hesitate to contact us back in LiveChat or via email at support@rajabets.com and we will be glad to help you.

4. Iam not getting proper response from them almost 1 lakh inr is struck with them 

5. ⁠requesting you to please help me I have uploaded the dosa per the rajabets casino requirement. Please fin the attached documents for any other documents required please let me know 

Thank you 

Srikanth m***

Dear srikanthvision077,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process, and I believe the casino has enough time to review your documents.

• Have you provided all the required documents as soon as possible and in the correct format?
• Do I understand correctly that you uploaded the documents via your casino profile?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear kristina,

here Iam unable to attach the documents due to attachment size issue , can I uploaded through emails to yo

I have already uploaded the documents on rajabets as per their requirement .

Thank you very much for your reply, srikanthvision077. Could you please forward all the relevant communication between you and the casino together with any other supporting evidence to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear srikanthvision077,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.