Rajabets Casino - Player's winnings have been confiscated.

Hi my username a***64 in rajabets ..I am deposit 5000rs and play win 3800rs more..after submitting kyc ..kyc pending 55days then all balance deducted and deposit amount return ..after costomer service asked say risk department deducted winning balance ..so return my winning ammount..very bad service in future no one use..because if win big ammount after kyc pending more than 1 month ..very bad service..costomer service copy paste ans send ..calling service Gmail service no response..if you want to money safe then don't play rajabets

Dear harry7779,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without an active bonus? Could you please advise which games you focused on - slots, live casino, sports betting, etc.?

Do I understand correctly that the casino has not provided any clear explanation regarding the confiscated winnings?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello Casino Guru and Abhsihek,

Firstly we would like to state that there are 2 different accounts registered on Rajabets; ha******9 - Ab*******4 belonging to the same user under different Name-Surnames. Ab*******4 was flagged by the casino provider as "Arbitrage Betting" and his last deposit "5000 INR" was available for the user to withdraw, and the information had been conveyed to the user via Live Support. Afterwards user had withdrawn his last deposit amount. All the accounts affiliated with Ab*******4 were terminated.

4.8. Refunds

"Players who make a profit through arbitrage, cheating, game bug, or a risky bet may be deleted without explanation by the Risk Department. The player's deposit, excluding the unfair advantage, can be refunded to the player when the reviews are over. Rajabets reserves the right to delete all winnings and hold the deposit amount. Transactions will take place at the sole discretion of Rajabets."

Dear harry7779,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello everyone,

Thank you both for your replies.

harry7779, could you please advise which games you focused on - slots, live casino, sports betting, etc.?

Hi dear Kristana sir/madam I I play with live casino...in rajabets

Thank you very much, harry7779, for your cooperation. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Very thanks dear please solve my essu may in future such type behavior by rajabets no one trust..and also thanks for supporting.

Hello, harry7779,

I am sorry to hear about your situation. From now on, I will assist you with the issue.

Dear Rajabets Casino Team,

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?

It is possible to share the data directly here, with your reply, or by sending them to my email address (branislav.b@casino.guru).

Thank you in advance for providing the information.

Hello Casino Guru and Harry,

We have shared relevant proof with Branislav.

User can also confirm the withdrawal of last deposit (5000 INR) on;

19/03/2023 

Hi sir thanks for supporting now share information Branislav..please solve my query may be trust in future and play again...

Dear Rajabets Casino Team,

Thank you for your email and the information provided. However, we would need some more details/evidence regarding the provider's statement and the confiscated winnings.

Could you please look at my last email and provide me with answers and requested details?

Hello Branislav,

Could you please confirm if our e-mails are received by you?

Yes sir already send email so please check

Greetings all,

Thank you both for your emails and the updates, and I am sorry for the delay.

Dear Rajabets Casino team,

Yes, of course, I received all your emails. However, no more or all requested details have been provided.

Therefore, I would like to ask you to answer my latest email and provide me with the necessary information.

Dear harry7779,

Allow me please to ask you a few questions to clarify the situation.

You only confirmed that you played live casino in Rajabets. Did you play only live casino games in Rajabets, or did you play also sports betting, slots, or any other games? If we are talking about the live casino section - can you please confirm you played mostly games from Evolution Gaming provider, or that a significant portion of the disputed winnings were obtained by playing these games? If it is correct - what exact games did you play?

Did you play with any bonus? If yes, what bonus or bonuses did you use?

Yes play only evolution games in baccarat .I am deposit 5000rs get free spin 20 win 100-200rs something .after that I am play only evolution gaming in baccarat..and play with real ..after that I am kyc submit first verify after again submit electric bill after holl process more than 50 days kyc verify withdrawal only my deposit ammount 5000rs winning ammount deducted..no one such type happened..no proper response by online service..say risk department deducted you are money ..first rahabets service multiple accounts said but its impossible no one proof provide why such behavior..winning ammount 3500rs only no essu but winning ammount more than 1 lakh and deducted all balance how to trust such rajabets site...many term and conditions given how to deducted balance by rajabets...please trust player may be play again thans for supporting casino guru...

Thank you, harry7779, for your confirmation and explanation.

Dear Rajabets Casino team,

I replied to your last email, and I am currently waiting for your response with additional data and details.

Looking forward to hearing from you.

Hello Branislav,

Relevant details were shared with you over e-mail.

Dear harry7779,

I was provided with additional details and evidence supporting the claims about "Arbitrage Betting" in connection with another casino account in one Live Casino game. After gathering all the necessary information, we are closing this complaint as unjustified due to breaching the casino's terms and conditions - engaging in a prohibited practice that gave you an unfair advantage over the casino. You are not entitled to the winnings obtained in this way. The casino acted correctly and in accordance with its terms and conditions that you accepted upon registration. The applied rule was mentioned above in the first post from the casino. Basically, you could be even glad that your initial deposit was returned to you, and after such a breach, only the invalid winnings were confiscated.

I am sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.

If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that regulates the casino. In case of any questions, feel free to write to me at branislav.b@casino.guru.

Thank you very much, Rajabets Casino Team, for providing information and for your cooperation.

Best regards,

Branislav, Casino.Guru