Rajabets Casino - Player's KYC verification is delayed.

I have uploaded the required documents for Rajabets to do kyc verification, its been 19 days and still the status is waiting. I expecting you to intervene here to check the status as live chat is not giving me the right information.

Dear rajeshthakur1984,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

• Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello Petronela

Yes, my main problem is kyc verification and withdrawal amount. I upload the documents on 14.04.2024. I have attached the screenshot for your reference as well. Every time Rajabets live chat say we don't have any timeline for kyc verification. Till now even after 19 days verification status is showing waiting. I have upload required documents. I have submitted my Aadhaar Card front and back pictures & selfie. Plz sir, clear my kyc verification and withdrawal amount.

Thank you very much, rajeshthakur1984, for providing all the necessary information. I will now transfer your complaint to my colleague Jakub (jakub.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello rajeshthakur1984,

My name is Jakub and from now on, I will be taking care of your complaint. Meanwhile, if there are any updates regarding your complaint, please let me know.

I would like to invite Rajabets Casino’s representatives to join this discussion in order to resolve this issue.

Dear Rajabets Casino,

Could you please provide an update on the status of the player’s verification process? Additionally, could you clarify why the process is taking longer than expected?

Best Regards,

Jakub

Hello Jakub,

We have requested the user to provide a digital bank statement which he recently provided. We are waiting for this document to be checked and processed.

Best,

Team Rajabets

Thank you for an update, Rajabets Casino.

What is the estimated time frame for reviewing the documents?

Hello Jakub,

Relevant information will be shared with you over e-mail jakub.m@casino.guru

Dear Rajabets Casino,

Thank you for your response. I'm still awaiting your email. According to the info from player, all requested documents have already been submitted. Has the verification process been completed?

Hlo Casino.guru

My KYC verification is verified. My case is resolved. Plz close my case. Rajabets is the best side forever for me.

Best regards

Rajeshthakur1984

Dear rajeshthakur1984,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate it if you could take a moment to share your experience with our services on Trustpilot (https://www.trustpilot.com/evaluate/casino.guru). An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time.

Best regards,

Jakub