Rajabets Casino - Player's account remains active despite self-exclusion request.

I have requested rajabets casino multiple times to exclude me or deactivate my account permanently. Also request operator to convey my message but they seems not doing so.

I can still access to my account.

Earlier than that I made a withdraw of 10000 and had to wait 7-9 days untill my amount reflected in my account.

I wonder how this website have above average rating.?

This is my email: [hidden by Casino Guru]

Do it right away.

Dear yorungjhajen, 

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion: 

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.  

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with a gambling problem). 

Could you please specify the reason for closing your account? Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is veronika.l@casino.guru. 

Thank you very much in advance. 

Best regards, 

Veronika

Dear yorungjhajen,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.