The player from India had won a substantial amount but encountered difficulties withdrawing it due to pending account verification, despite having submitted the necessary documents. We had attempted to investigate the issue and requested more information from the player. However, due to the player's lack of response to our inquiries, we were unable to proceed with the investigation or provide potential solutions. The complaint was therefore rejected.
Rajabets Casino - Player's account is under verification delaying winnings withdrawal.
Amount: 100,000 INR
Rajabets Casino
Safety Index:Above averageSafety Index
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7.8
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
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11 months ago
Translation
I was winning a small amount and my withdrawal was also being processed, then I won over 1lac and they asked for document verification. I have done that too, but my account has not been verified yet. I need to verify my account. Please help me, I need to withdraw my money from my account.
Automatic translation:
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11 months ago
Dear bsnlseen1,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.
- Have you been informed what specifically seems to be a problem in verifying your account?
- Could you please advise how many days ago you requested a withdrawal and started the account verification?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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11 months ago
Dear bsnlseen1,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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11 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
