Rajabets Casino - Player's account has been deactivated.

I made account on rajabets on 21 july , played there and won amount of around 13000 rupees in slots then i requested withdrawal, i was asked to provide documents like identity card front back, selfie with it , phone bill etc which i have provided as asked and then i was told the documents will be reviewed by security team, but then today when i tried to login, i was shocked, it was showing account inactive, i immediately contacted their support and now they are saying I have multiple accounts in rajabets which is absolutely rubbish excuse, i have only one account there , i also told them if someone else has used my credentials to make account earlier kindly close their accounts as i am not aware about that, i had registered on rajabets with first time only, i request casinoguru to kindly step in and help me

Hello Leela7289,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rajabets Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if anybody else from your household own an account in this casino? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? Did they provide any proof of account multiplicity?

Looking forward to your answer.

Regards,

Nick

Hello casinoguru team, no one from my household hold account in rajabets except me, the money which i have accumulated is from real balance and i have won these in slot games, yesterday i spoke to casino regarding this and they told me this is the decision taken my their risk department and they dont know anything more, furthermore they didn't provide me any proof of multiple accounts, they are simply saying this is the decision of their risk department and they dont know anything more

Hello Leela7289,

Can you please forward the communication between you and the casino to nikolas.b@casino.guru?

I have sent required information to you kindly check

Hello Leela7289,

Based on the communication with the casino live chat, the casino allowed to you continue playing in the casino with your account. Is it still inactive or are you able to log in there?

No , I can't login to my account, it is showing account inactive, casino is referring me to login with some other userid which they are accusing of having multiple account with, however i don't recognise that userid , i have only one account here which is showing in active during login

I would like to ask Rajabets to join us and help us explain the situation with the player's account.

Before proceeding i would like to request casinoguru team to kindly make this private, as rajabets has made my documents public which is direct violation of privacy terms and conditions, secondly regarding the documents, I have only one account here, the account leela61 which the casino is accusing me of is I don't have any idea about that, maybe someone else has used my identity documents fradulently and i request you to kindly close my previous duplicate account leela61 i dont have any idea about it, i only have one account leela7289 here and if rajabets don't want me to further continue, then kindly give my winnings, and then they can close my this account also

We'd like to clarify that 2nd piece of documents are provided by leela7289.

Hello leela7289,

Non of the post are public until we confirm it so you do not have to worry about it. We have also requested additional information from the casino and we are waiting for their respond.

Hello Nick and Leela,

Relevant proof had been shared.

Hello Leela7289,

After taking a closer look to all the proof the casino provided, we will be now forced to reject the complaint as you have breached the casino terms by creating multiple accounts and document manipulation.

I'm sorry that we could not help you out with your case but our hands are tied if you did not follow the casino terms.

Please be sure to always create only one account in any online casino and provide only relevant documents.

Wish you best luck in the future.

Best regards,

Nick