Rajabets Casino - Player faces difficulties with account verification and withdrawal.

Subject: Urgent Assistance Required: Issue with Account Verification and Withdrawal

Dear Casino Guru Support Team,

I hope this message finds you well. I am writing to you regarding a concerning issue I am facing with my account.

Recently, I was fortunate enough to win a significant amount of 47 lac in Crazy Time. However, upon attempting to withdraw my winnings, I encountered an unexpected obstacle. It appears that my account has been inactive due to discrepancies in my last name and date of birth.

I acknowledge that there may have been a mistake on my part in hastily filling out the form. Nevertheless, I promptly provided my correct identification and photograph for verification purposes. Despite this, my account remains inactive, and I am unable to access my winnings.

I am deeply concerned as it seems that the delay in verification and subsequent inactivation of my account may be related to the substantial amount I have won. It is disheartening to feel that my winnings are being withheld unjustly.

I understand the importance of adhering to verification procedures, but I believe the discrepancy in my personal details does not warrant the inactivation of my account, especially considering that I provided the necessary identification documents.

I kindly request your immediate assistance in resolving this matter and facilitating the release of my winnings. I have fulfilled all requirements on my end and eagerly await the resolution of this issue.

Thank you for your attention to this urgent matter. I trust that you will address it promptly and ensure a fair and timely resolution.

Sincerely,

Naval k****

Hello raja2009,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rajabets Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did you register in the casino? What date of birth did you register with and what is your real date of birth? What name did you register with and what is the real one? Did you ever contact the casino prior to your winnings to fix these information?

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Yes my name is NAVAL KOT****

But I write NAVAL KOT*** In name field and in surname field I write asdfghjk

My real DOB 20/09/1992

but I write there 23/07/1992

I registered in casino 23/04/2024

I mailed to verification team to update my details on 24/04/2024

Hello raja2009,

Unfortunately, there is absolutely no way to do anything in this case as you entered totally incorrect details during registration which is strictly against the casino terms. They had every right to block you forever and confiscate any kind of balance.

The complaint will be now rejected as unjustified.

Regards,

Nick