Rajabets Casino - Player believes that their withdrawal has been delayed.

Dear harikris,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Okay sure i will wait

Dear harikris,

Have you received your withdrawal from the casino yet?

No still not resive withdrawal first of all rajabet not verify my kyc then only i can withdrawal it they say there is no time for verification.

Thank you for your reply, harikris. Could you please advise which documents you have already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?

Hello i was submitted that id proofs on rajabet 19/5/2024 . This there is no update on rajabets and i can't take my own funds that is not winning funds that is my own deposit funds kindly check and update the case

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I summit all details to that mail kindly check and update

Unfortunately, I have not found any emails sent from your email address. Could you please forward everything again?

Okay sure

i also check mail . your side i was get reply mail at 10/jun/2024 [4.23pm]

Kindly check that screenshot thank you

Thank you very much, harikris, for your cooperation. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear harikris, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite Rajabets Casino representative to join this conversation. 

Dear Rajabets Casino, could you please provide more information about this case? 

Looking forward to your reply.

Rajabet bet not provide any details still they not verification and withdrawal my funds.

Hello Casino Guru and Harikris

The users verification appears as in process, let us check the status and revert accordingly.

Best Regards,

Team Rajabets

Dear Rajabets Casino,

thanks for the response.

Will you be able to explain why is the verification process taking so long, please? Is there anything wrong with the documents? When can we expect this process to be finished, please?

Hello dear casino guru

I wanna to rajabets customer care 1month ago they require for verification documents only selfie and any government issued id fornt and back i was applied that time

see that chat screenshot old .

Today i wanna to ask rajabets customer support now they ask more documents

Why they not ask this proof 1 month ago there are simply expand a time to verify.

And also they not send any mail for additional documents i wanna to ask.

And also rajabets change my documents uploaded date

see that date this is old screenshot

New date change

More that passed 40days still i can't take my own fund no reson

I was very depressed

Required new documents also i uploaded

Casino guru kindly solve this problem as soon as possible

Hello Dear Harikris,

You are required to provide the documents requested for verification. Kindly upload the documents through your profile.

    If you have any additional questions, do not hesitate to contact us back in LiveChat or via email at support@rajabets.com and we will be glad to help you.

Dear Rajabets Casino,

would you be able to explain why are harikris's documents being rejected? Is there anything missing? Can you provide detailed information of what exactly you expect to be uploaded, so harikris can avoid making the same mistake over and over again, please?

40day ago required verification documents also already uploaded

And

new required documents also i was update and also they not inform me i wanna to ask 2hat required

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Rajabets

And also my problem is not resolved i will file complaint again for my brother account and my father account same issue fund locked that accounts also file complaint ans others sites also file 3 complaints each sites

Hi there,

User's documents has been rejected by relevant team due he has to upload 6 months back bank statement of accounts which he used to deposit and withdrawal.

Regards,

Team Rajabets

hello rajabets you term not ask any bank statements and i m not updated bank statements. You asking government issued aadhaar card and phone number bill . Then why you tell me bank statements for 6 month that is way rejected don't cheat like that i have all proofs

this that 1week ago conversation i will mension what new documents they require i uploaded that dear rajabets tell me what documents need .don't tell me again wrong documents. What you need tell here

Dear Rajabets Casino,

thank you for your answer.

Do I understand correctly, that the only document that Harikris needs to update is a bank statement for the past 6 months, please?

Dear Harikris,

I understand your frustration. However, I must suggest you upload this document so the casino can finish the verification for you. Please advise whether you followed up the instructions.

I want to update last 6 month bank statement ?

Dear Harikris,

yes, please upload the bank statement of the card you used to deposit and withdraw.

I understand it may seem like an unusual request. This is to prevent the anti money laundering.

last 6month statement update successfully

Dear Harikris,

thanks for the update.

Dear Rajabets Casino,

have you received everything you needed? Can you give us a time frame when this verification will be finished, please?

Hello Mr Harikris,

You are required to provide further documents for verification, kindly contact with Live Support.

Best regards,

Team Rajabets

Dear rajabets and casino guru

i ask live support team they say we need bank statements you already uploaded that kindly wait for uploaded no need any other documents

rajabets just try to skip time without resson don't try to cheat rajabets if not give my money back i will file case

Thank you

Dear Rajabets Casino,

thanks for the update.

Dear Harikris,

thank you for your message. I would advise you follow the casino's instructions and upload the necessary documents. For clarification, in your conversation with the support, it was said that you will be informed if any documents get needed.

Are you check that attached image they say no need other documents you already uploaded bank statements you need to wait we will update

What i do tell me

Dear Harikris,

were you able to upload the necessary documents, please?

Hello i told many time i uploaded all documents rajabets customer care also set no need more documents

Dear Harikris,

thank you for the update.

Dear Rajabets Casino,

have you received everything you needed, please?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Dear Harikrishnan,

Please be informed that you have recently provided the requested documents to be checked, after validations the documents will be processed.

Best regards,

Team Rajabets

Hello dear rajabets

How long validations a documents more then 3 month still doing. That money is not matter for me but you try to cheat i will file a case in government.we will deal with court .

Thank you casino guru for support this long term

I will file three case at same time for my brother account and my father account

Dear rajabets

i will share 3 fir copy within 5days okay

Hello MR Harish,

As you have mentioned above, the transactions that you made are not available on your bank statement. Have you made these transactions via other people's bank accounts?

Regards,

Team Rajabets

That is Crypto transaction and my other bank transaction

Just you want to verify my bank account holder name right

I m not make one transaction total deposit only 17,176 .

Dear Rajabets Casino,

do I understand correctly, that the bank statements provided by the Harikris were missing some transactions, please?

Dear Harikris,

what payment methods have you used to deposit in to this casino, please?

I was made that transition with crypto and bank also before they not tell to pay with own account no where mension terms and conditions.

That transportation was madw my other bank account i have 7 bank account i make payment 4 banks transition okay

Before registration no where mension that terms.

And also i made that transition that my own account okay

Dear Harikris,

Do I understand correctly that you were using multiple bank accounts to deposit into this casino, please?

We would like to ask the casino and Harikris to reply to this complaint. We are extending the timer by 7 days. If the you fail to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Harikris,

Can you please answer my question from previous conversation?

Do I understand correctly that you were using multiple bank accounts to deposit into this casino, please?

i have 7 bank account all my own account i can deposit any of my bank account right and also i will tell me one thing more then 3month pasted i m not Remember that but i know i pay with crypto and bank

And also i will told you one thing before deposit they not mention other person to deposit or own account to deposit

Hi harikris,

I wanted to let you know that since Katarina, your assigned resolver, is currently on vacation, I have decided to extend the timeline by an additional 7 days. Katarina has the most thorough understanding of your situation and direct communication with the casino, so I believe this extension is necessary.

Thank you for your patience and understanding.

More then 3 month passed

Hello harikris,

We would like to update you that due to Katarina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Katarina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Katarina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Harikris,

thank you for your messages and updates.

I have contacted the Rajabets Casino outside this thread. I let you know once I have any updates.

Hello Mr Harish,

We required you to upload necessary documents without any missing information. Please contact with Live Support for detailed information.

Regards,

Team Rajabets.

Dear Rajabet Casino,

thank you for your message.

Dear Harikris,

please adhere to the casino's instructions and keep us informed of any new developments.

What documents need i adk customer care they say no need documents what i do tell me

Dear Harikris,

do I understand correctly that you contacted customer support and they said you do not need to upload any new documents, please?

Dear Rajabet Casino,

will you be able to share the list of documents that Harikris needs to provide, please?

Hi everyone,

User's documents were in queue to be checked by relevant team. That's why our team informed user that no need to upload further documents for now, also we have maximum numbers of pending documents limit. Even user can not upload more than 5 documents if there is pending 5. So he can get exact details of necessary documents and upload them properly and no missing one.

Thank you

Team Rajabets

Dear Rajabet Casino,

thanks for the message.

Would you kindly let me know if there are any additional documents you require?

I m also asking what additional documents required???

Hello Harikris,

You shall provide a utility bill to proceed with verification.

Best regards,

Team Rajabets

Dear Rajabet Casino,

thanks for the message.

Dear Harikris,

could you please forward our utility bill to the casino, please?

What is utility bill tell me what kind of documents is that i will upload tell me all i have

Dear Harikris,

a utility bill is an invoice from your electricity or gas provider. Do you own such a document, please? Will you be able to upload it, please?

Yes i uploaded again done

Dear Harikris,

thanks for the confirmation.

Dear Rajabet Casino,

have you received the required documents? Could the verification process be finalized, please?

Hello Harikris,

There is no document found, please check it through your profile.

Dear harikris,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.