Raging Bull Slots Casino - Player's withdrawal delay.

I initially submitted my withdrawal request on February 28th of 2024 . It later received manager approval by the casino March 11th 2024. Since I’ve waited the 7-10 business days for withdrawal I have continued to contact live chat support where I have been told that they are sorry for the delay and will "escalate" the withdrawal. Multiple times days apart. They tell me they have escalated the withdrawal and to come back in 48 hours to check on an update. I have deposited hundreds of dollars into this website and it looks as if they have a refusal to pay problem apparently unknown to me at the time of my initial deposits

Hello Benjaminpaul,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Raging Bull Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I don’t know exactly when I became fully verified . But, it has been at least several months I won with real money . I spoke to live chat yesterday and they told me that they have escalated my withdrawal but they also told me that Monday and the previous Friday they told me that by Monday I would most likely receive my money. And to contact them if I didn’t . They keep kicking the can down the road and it worries me that i might not receive my funds. they advertise fast withdrawals. If they honored this I think it would be a much better business model. I prefer their website and games but lack of paid winnings is obviously not acceptable… Definitely didn’t expect a problem with them because the people I communicated with from raging bull have generally been nice and "understanding"

Thank you Benjaminpaul for all the information provided. I will now forward your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Benjaminpaul,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Raging Bull Slots Casino representative to join this conversation.

Dear Raging Bull Slots Casino,

Could you clarify, why the player hasn't received his withdrawal yet?

Thank you in advance,

Mirka

Greetings all,

I have reviewed the situation and I'll see what can be done to assist, if anything else is required of you Benjaminpaul I will inform you here otherwise just let us know when that comes in!

Best wishes,

Nick and Raging Bull

I have received a partial payment of 971$. When I cashed out 1,700 they split it into two transactions. It seems that my first "995$" has been received as 970$. Thank you for the initial payment! Still awaiting the following payment

Dear Benjaminpaul,

Could you please confirm, if you have received the second withdrawal as well?

Thank you.

I have not

Dear Raging Bull Slots Casino,

Could you please clarify, why the player has not received his second withdrawal yet?

Thank you

Greetings all,

I had a look and the withdrawal request was based on two separate wins on two separate deposits, both using a 300% deposit coupon with a bonus amount of $360 on the first and $345 on the second. These were then combined into a single withdrawal request of $1700 by the player. Deposit coupons are amazing and give our players a significant advantage in terms of playtime and chance to win however the bonus funds themselves are non-cashable and are removed on approval of the requested withdrawal. In this case they totalled $705. A manager approval is (generally speaking) non-cashable funds being removed from the closed system which can only be done at a managerial level, thus the term. It is not an approved withdrawal unfortunately.

The total withdrawable amount for the requested withdrawal has been paid in full, I hope this clarifies things.

Best wishes,

Nick and Raging Bull

With all do respect. That is incorrect . My Initial withdrawal request was for 400$. I was told I was to meet the minimum of 445$ to meet the 100$ minimum. So, I cancelled my request for the withdrawal and then played to a 600+$ request . I then canceled the request again and ran it to 1,700$ and then submitted the request. The bonus was used once. And the amount I should have received in total is 1,355$. There weren’t two separate bonus’s used to reach 1,700$. It was …. And to say otherwise is a lie

in fact. The bonus used was spvip250.

so, honestly I should receive 1,455

Dear Raging Bull Slots Casino,

Could you please provide evidence, that that the player used the mentioned coupons, since it is not visible in the screenshots of history of transactions provided by them?

Thank you

Greetings all,

I have forwarded the relevant documentation to Mirka.

Best wishes,

Nick and Raging Bull

Dear Benjaminpaul,

I've received evidence from the casino, that you used non-cashable bonuses and participated in mixing funds, which means you have already been paid out in full.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Mirka