Raging Bull Slots Casino - Player’s struggling to withdraw their winnings.

Dear Knode75,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. I have checked the general bonus terms and conditions, and this is what I found https://www.ragingbullslots.com/terms.php:

"Unless otherwise stated, the maximum withdrawal amount from any No Deposit Bonus is 1 time the face value of the bonus, with a minimum of $100. All free chips valued below $50 will come with a cash-out limit of no more than, nor less than, $100."

Do I understand correctly that your winnings have been accumulated solely from a Free/No Deposit bonus? Were your winnings canceled completely or capped/reduced according to a maximum cash-out rule?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Yes I won using a no deposit bonus but I’m a depositer to this casino. But yes the winnings of 2500 are soulfully from a no deposit bonus. The didn’t take the winnings they are still pending my withdrawal and I met all play back requirements. It said available withdrawalable ballance 2500 dollars witch is what the max withdrawal was. I put in for it and they said I couldn’t have it. I’ve done nothing wrong

Do I understand correctly that your old account has been blocked and recently you registered a new one? Have you communicated this possibility with the casino?

Yes yes I did. If it looks like I am not going to receive the full 2500 cash can you please get me the minimum allowed

Just so you know raging bull slots now will not let me sign in to my account. Just like they did last time

Could you please forward any supporting communication to petronela.k@casino.guru proving that you have been permitted to open another account after the first one got blocked? Thank you very much in advnace.

I have no way to do so I can’t get into any of it they took the winnings and looked me out thanks for trying

Please understand that it is highly unusual to let a player whose account has been blocked previously open a brand new account. If you haven't received permission from the casino and you registered a duplicate account just to be able to redeem a Free Bonus it might have been considered as a serious violation of casino terms and conditions. Are you absolutely positive that you've communicated this possibility with the casino beforehand?

Dear Knode75,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Additional comments from the player:

"Hey I didn’t stop responding I was waiting for you to tell we if I was going to get it or not I can’t Get anything of a raging bull casino they completely blocked me off of everything from them I didn’t stop responding to you guys you didn’t answer me back in the first seven days after everything was said and done I looked every goddamn day now I get a text 14 f***g days later saying that you guys are closing the case because I didn’t respond to you you better reopen the son of a b***h"

Could you please advise if you are absolutely positive that you communicated the possibility of opening another account with the casino beforehand since it is highly unusual for any casino to allow a player whose account has been blocked previously to register a new one?

Additionally, I would kindly ask you, to watch your language. I fully understand your frustration and disappointment, but if you wish to proceed with this complaint, you need to refrain from using foul language. We are here to help the players and have absolutely zero tolerance for this kind of behaviour towards our team. Please be aware that continuing would lead to the account ban. Thank you very much for your understanding.

Hey all,

You are most definitely banned Knode75. Please understand that only one account per casino per household is allowed, you have many accounts. Please also understand that only one free chip is valid between deposits. Of the tens of thousands of dollars in consecutive free chips you have received in your many many accounts I can't even locate one single deposit.

It's also worth noting that just because there are ways of tricking the automated system into giving you multiple accounts or multiple free chips it doesn't mean there's any good reason to do so. There is no way to get paid from it, ever... You're far better off keeping a clean account and playing for fun in practice mode as ultimately the results will be the same for you financially if you win. And at least if you decide at some point you'd like to play and win for real you will still have the opportunity to deposit, play, win, get paid, and collect the plethora of legal bonuses we provide to our depositing players.

All of our automated systems are reviewed and supported by highly skilled human beings. A real live human being reviews every withdrawal request and thoroughly screens every player who requests that withdrawal individually, every single one. If the rules of the casino or the bonus haven't been followed the requested withdrawal is denied. If there is obvious intentional abuse of the system as in your case, the player is banned.

I hope this clarifies things.

Best wishes,

Nick and Raging Bull

F**K ALL OF YOU. PRY WE NEVER CROSS PATHS IN PERSON.

Unfortunately, we’re forced to reject this complaint as the player uses offensive language.