Raging Bull Slots Casino - Player’s casino account is inaccessible.

My name is R. D. and I have an account with Raging Bull Casino. My account username is v****. I deposited $250 into my account, played for a few hours, and ended up with a balance of $1,450.00. A few days later I tried logging into my account and i continue to get the same error message "oops something bad has happened". Can you please contact them on my behalf. I've tried no less than 20 times and nobody returns any emails. Thank you in advance for your help.

Dear reigndudley2,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you made any successful withdrawals from this casino before?

Could you please confirm if you passed the KYC verification?

Could you please send a screenshot of the error message here?

When was the last time you tried contacting customer support regarding your issue?

I hope we will be able to help you resolve this situation as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

To answer your questions:

1. No I have not been able to make any successful withdrawals.

2. I'm unable to log into my account to complete any of their verifications, otherwise I will gladly complete anything they want me to complete as far as verifications go.

3. I will attach a screen shot of the error message I'm receiving.

4. The last message I wrote Raging Bull was probably three or four weeks ago. I tried almost daily for about two weeks prior to that.

Thank you for your answers. Have you tried opening the casino website in another browser? Have you tried deleting your cookies and cache files?

Dear reigndudley2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of reigndudley2. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion. The player sent us the following email:

Hello I had stopped responding because I just simply didn't see the last message from your agent. I have tried all of the above in trying to sign into my account. I will attach a screen shot of exactly what I see when I try to login to my account. Thank you for considering re-opening my claim

Sincerely

R. D.

Dear reigndudley2,

please send us the screenshot of the error you see when you try to log into your account.

Thank you very much, reigndudley2, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you reigndudley2 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Raging Bull Slots Casino for their help in resolving this complaint. We would like to know what we can do to help resolve this issue.

Thank you!

Is there anything else you need from me to move forward

Greetings all,

We have reviewed the situation and it appears there are at least three different accounts registered with varying personal details for the same player, this in itself is contrary to the terms and conditions of the casino however additionally all deposits in the player account in question were denied for collection on the player/bank end when our 3rd party payment providers attempted to collect them. Due to these reasons the account(s) in question were deactivated and the withdrawal request denied. Hopefully this clarifies things for everyone.

Supporting documentation has been forwarded to the casino.guru team for review.

Best wishes,

Nick and Raging Bull

The only reason Nick another account was established was to try and get in touch with one of your "several" agents on hand. Contrary to what you believe Nick, I did everything in my power to stop your greedy company taking my hard earned money without paying what I won. Nick is also lying about any withdrawal attempts. I never had an opportunity to withdraw, my account was frozen and deactivated just after I stopped playing on Day 1. Your casino is riddled with atleast 200 similar complaints. One, maybe two complaints you can explain. Hundreds

Of complaints, then you may want to reconsider your business practices. What's fair is to deduct the money from whats owed that you tried to steal from me, ($250) I have roughly $1450.00 in my account. Pay me $1,250.00 and that's fair.

Dear reigndudley2, as Nick has stated all deposits in your account were denied for collection on your/bank's end, therefore the casino has the right to confiscate your winnings as it is an industry standard in such occasions. This complaint will now be rejected, thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.