HomeComplaintsRaging Bull Slots Casino - Player's approved withdrawal is being delayed.

Raging Bull Slots Casino - Player's approved withdrawal is being delayed.

Amount: $2,500

Raging Bull Slots Casino
Safety Index:Below average
Submitted: 21 Nov 2023 | Case closed : 06 Dec 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

11 months ago

The player from Georgia had requested a withdrawal seven weeks ago. Despite having been approved, there has been no progress or payout since then. We had reached out to the player to gather more information and had extended the response time by 7 days. However, the player did not provide any further response. Unable to investigate without the necessary information, we had no choice but to reject the complaint.

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11 months ago

I requested a withdrawal on 10-01-23 and it was approved on 10-11-23 but they keep stalling and escalating to no avail.

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11 months ago

Dear jeremylongshore01,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Have you made any successful withdrawals from the casino in the past?
  • Could you please confirm that you have passed the KYC verification?
  • Have you accumulated your winnings with the help of bonuses?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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11 months ago

Dear jeremylongshore01,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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11 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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