Raging Bull Slots Casino - Player is experiencing withdrawal issues due to username change.

Dear 7vhjaupfqe,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share your transaction history from your casino account?
• Could you please advise whether you contacted casino support regarding the issue? What response did you receive?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

My transaction under the username that I currently have doesn't show that's the concern. I used the same email, same phone number, and after verification, all information remained except my deposit the first time which I had deposited using litecoin and have payment history sending from my bank account and the email. Yes I contacted email support and live chat. All that was "generated " was that a username can't be changed.

I have included screenshots of my transfer of Light coin for my first transaction as my deposit as well as my username. That shows on the email that I am currently still using for the withdrawal. However, after doing my identification verification, my I. D. For my username had been changed

• What transactions does the account under a new name display in the transaction history? Could you please share a screenshot of it?
• Could you please send me the chat transcript or the email correspondence between you and the casino where you attempted to inquire about the issue?

Share screenshots here, or send me the information to my email at tomas@casino.guru

Thank you very much, 7vhjaupfqe, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you 7vhjaupfqe for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Raging Bull Slots Casino for their help in resolving this complaint. We would like to know why was the player's name changed and why can they no longer see the withdrawal history.

Thank you!

Greetings all,

There are indeed two different accounts that were both active simultaneously and created on the same day, both have free chips and deposits and have been used at various times. It appears that play has gone back and forth between them. There is also an issue I see regarding another player with the same last name at the same physical address.

Per the terms and conditions of the casino only one account is allowed per player or household, in this case we have three accounts in the same household, two belonging to the same player.

I will need to review with peripheral departments before I comment further or am able to proceed.

Best wishes,

Nick and Raging Bull

My husband and I live at the same address and have the same last name. I created my account and upon identification after my winning, my username was changed and cannot sew my transactions from the first user ID. My husband doesn't deposit

Greetings 7vhjaupfqe,

Even this considered there is still the issue of two separate active accounts in your name. I am still anticipating further information as I mentioned and will be able to comment further at that point.

Best wishes,

Nick and Raging Bull

Greetings all,

The additional account is now deactivated and the secondary account at your physical address is now noted as your husband 7vhjaupfqe. All requested funds have now been cancelled and played to zero however, there are no longer any withdrawable funds in the system.

Best wishes,

Nick and Raging Bull

This doesn't make any sense! The funds should still be released and paid as they were won.

I have been an active and depositing member of your casino. The username that you declared as my husband and deactivated and also withdrew the monet from was me! There is no reason for the winnings to be forfeited!!!

Dear 7vhjaupfqe, if the other account declared as your husband was you that means you have opened multiple accounts which is prohibited by every casino on the market. Due to that, we believe the steps the casino has taken are justified and we will subsequently reject your complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.