An Arizona player requested a withdrawal six weeks ago that was approved but not received. The VIP support and department claims to have been notified, and all documentation is reported to be accurate and submitted. The player requests assistance with the prolonged delay. The complaint was resolved as the player finally received his payout from the casino.
Raging Bull Slots Casino - Player experiences significant withdrawal delay.
Amount: 54.37 mBTC
Raging Bull Slots Casino
Safety Index:Below averageSafety Index
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5.9
Raging Bull Slots Casino has a Safety Index of 5.9, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
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11 months ago
I requested withdrawal on 11/28/23 and got it approved on 12/18/23. Iv contacted VIP support via the whatsapp number and was told many times the correct department was notified of my withdrawal and it was escalated, moat recently on 1/4/24. I was told around that time that I should receive my withdrawal withing 24-48 hours which was 5 or 6 days ago now. All my documents are submitted and accurate as I received 2-3 withdrawals just prior to this requested and haven't been told I need to submit anything just told not to worry and that I'll receive my withdrawal soon. I also Made sure they have my correct BTC address. I waited as long as I could before contacted casinoguru for support. 11/28/23 was a long time ago. Hopefully you guys can help move things along. Thank you, much appreciated!
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11 months ago
Hello Dayo887,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Raging Bull Slots Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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11 months ago
My account was fully verified last summer I believe and didn't use a bonus and When I do I only use the no rules bonuses. And I never wager over $8 as I believe some of their bonuses Have a $10 max bet so I don't chance it either way. And I have talked to them through the V. I. P. WhatsApp number 2 to 3 times per week sometimes more for the last three weeks. Everytime being told that my withdrawal Has been escalated with a proper team And that I will receive my withdrawal shortly. I was also told that my withdrawal was finally approved on December 18th 2023. And that on january 4th of this year that my that the proper team was notified and my withdrawals escalated and that I should receive it within 24-48 hours. They respond right away when I contact them through the WhatsApp VIP number. But they always just tell me the same thing that my withdrawal has been escalated with the proper team And not to worry I will be receiving my payment soon.
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11 months ago
Dear Dayo887,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
