Raging Bull Slots Casino - Player claims that payment has been delayed.

Please for the Love of God get Ms. Helen Scott or Charles Pinnock to give me my money! I told Ben Francis that Im pregnant & have an appointment today. This is the 2nd timevyour Casino has taken hard won money from me😭. I will be Paid my entire Coindraw Today or everybody that orchestrates these bogus terms & conditions maliciousky instead of telling us upfront about the promotions you send instead send is going to the Curaçao News. People are going to start cursing Bibles verses at your CEO/owner for all the lies you tell us in these support chats is total compliance fraud. Ibdid nothing wrong & if this Casino keeps Snaking my money some of you are about to lose you lose your jobs when I contact your Government...It's not a game I'll call the feds & the IC3 to moderate these chats...its Better to Cooperate than to p*ss off the Law knowing that you are wrong for false advertisement I need you to Ask Helen Scott, Charles Pinnock or whoever had Authorization to release my money today Thx😏

Dear sparkleritter,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Kristina that's not the case at 12midnight tonite a manager canceled my withdrawal for no reason & I didn't win on any other account they are lieing about. Mrls Helen isn't there until 4pm & my appointment is at 12noon. Mr Ben Francis won't do anything to escalate the urgency & Im 6mth pregnant. I hate that they are so vindictive & act like shear vagabond Thieves. People don't sit & play these games through thousands of dollars of playthrough for nothing Time is Money! Can you reach anybody there for me?

Thank you for your reply, sparkleritter. Do I understand correctly that the casino accused you of opening multiple accounts? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear sparkleritter,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The company if full of sh*t I had one account all they do is Loe & after I make a Review or Complaint to Casino Guru they hack & block my Inclave account without paying me they owe me over $280 right now from their vagabond employees Tammy & Nathan who keep me from finding out who owns or is Operating Raginig Bull & Lucky Legends all I know is that if I'm not paid today to my Bitcoin address I'm contacting investigators in Curaçao & having every one responsible on the news.

I'm serious ever since I complained about my winnings not being Paid Out as Promised somebody in their company keeps hacking access to login to my accounts. I even showed them that I only won with 1 Raging Bull & Lucky Legends accounts. I promise when I find out who's accountable for the fraud I'm filing a fraud claim for Consumer Privacy violations & Consumer abuse.

Thank you very much, sparkleritter, for your cooperation. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, sparkleritter,

I am sorry to hear about your unpleasant experience, and I apologize for the delay. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Raging Bull Slots Casino's representative to join this conversation and participate in the resolution of this complaint.

 

Dear Raging Bull Slots Casino team,

Could you please provide us with an explanation of the player's situation in more detail? What steps should the player take to unblock the account and access/withdraw the disputed winnings?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?

It is possible to share the data directly here, with your reply, or by sending them to my email address (branislav.b@casino.guru).

Thank you in advance for providing the information.

branislav.b@casino.guru Thank you som much til this day nobody has paid or verified any reason why the continue to withold my funds or process my Bitcoin payment has promised. Nathan or the Host promised that money would be put back on my caccount to process Withdrawal cashout but has not relinquished any payout or restored my login yet I can not see anything on Inclave profile.

Greetings all,

I had the opportunity to review the situation and it seems there are a couple issues here, the first being you already have several accounts that were banned for bonus abuse sparkleritter. The second, and perhaps less important in that there is no deposit history and already a pattern of bonus and multiple account abuse would be that the win in question was the result of the second consecutive free chip without deposit, the terms and conditions of the casino only allow one free chip between cash deposits. Unfortunately in this situation there is nothing that can be done to assist.

Supporting documentation has been forwarded to the casino.guru team for review.

Best wishes,

Nick and Raging Bull

Actually Nick you promised to deposit $150 to my account & you closed it in retaliation for the Guru complaint. U send me the Bonus offers & allow me to use them. It not my fault I don't play on other accounts that's I lie you have to prove. I want my Bitcoin money today I won fair & square. Any duplicate account are void this is my only, account Please Pay me now Happy Holidays. Ask Helen S***t to approve transfer now.

Dear sparkleritter,

I was provided with sufficient evidence supporting Nick's claims and the casino's decision.

After gathering all the necessary information and details, we are closing this complaint as unjustified due to breaching the casino's Terms and Conditions - multiple accounts (several linked accounts that were banned by the casino in the past, so you were not allowed to open another one and/or by new registration, you risked your funds) and multiple free bonuses use consecutively without making a deposit.

It is the players' obligation to read the terms and conditions before accepting them. Even if there were no other accounts and no abuse in the past, the deposit of a minimum amount was made only after the disputed winnings were won, and they were accumulated with the 2nd consecutive no-deposit bonus. Therefore, you would not have been entitled to the winnings obtained from this bonus anyway. In addition, any of your further winnings are considered invalid since making a deposit on top of the existing bonus money funds caused "mixing funds".

The casino acted within its terms and conditions, and basically, considering the other circumstances and banned accounts/violations, it is only up to the casino whether it decides to refund your deposit or not, and whether it will close your account or not. Thus, there is nothing we can help you with in this case.

The applied rules are available HERE - it is basically explained at the beginning, in the first half of the section "General Terms & Conditions for Membership". Other ones, related to bonuses, are in the section "RULES".

Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.

In case of any questions, feel free to write to me at branislav.b@casino.guru.

Thank you very much, Nick and Raging Bull Slots Casino, for providing the necessary details and for your cooperation!

Best regards,

Branislav, Casino.Guru