Even though this group of casinos is blacklisted and marked as rough on many websites, we acquired evidence that proved that many of this group's unresolved complaints were in fact resolved, they just weren't closed properly and marked as resolved.
Complaints about Raging Bull Casino and related casinos (32)
We have conducted extensive research on the web and as a result we have found following 32 complaints on Raging Bull Casino or any brands that might be interconnected with it. Taking into account seriousness and credibility of these complaints and estimated size of casino revenues we decided to give Raging Bull Casino a Good reputation.
Direct complaints about Raging Bull Casino
Insufficient evidence from casino
Black points: 5000
This was a serious complaint as the casino had reduced the players' winnings from $5,000 to $709. He received $688 and had no clue why.
Thiswass insufficient and an unprofessional communication from the casino's side. As casino never responded to this official complaint we are unable to tell if they had a valid reason to do so. However the player claimed they did not provide any reason why they had reduced his winnings.
Super complicated complaint. Player was accused of breaching bonus terms, but the casino did not show proper evidence.
Some money was sent to the player (around $1700). Casino representative told to the player that he should not had placed a complaint as she was helping him out. Later they informed the player that the money he had received was not meant for him. He was accused of breaching bonus terms. He played blackjack before completing the wagering requirements. This came after a month of waiting even though he was ensured multiple times he would receive his winnings. No evidence from the casino. Really strange and unprofessional communication. Accused of breaching terms without any evidence but the player was told to wait for his deposit refund.
15 days after a withdrawal request the player got an email saying it had been declined without a reason. Later he got different answers from the support.
2 months later the player still did not get his winnings. He was told that a manager would call him soon but no one tried to reach him. Uncertain case and unprofessional comunication from the casino's side.
Dianna complained about not receiving the payment.
She mentioned also unclear bonus conditions, which were not stated in the offer. However, this was hard to prove backwards. She showed email from the casino confirming a processed payment, in her last post she claimed not receiving the payment.
Player didn't receive payment, but he was not from a targetted country.
Player was listed as playing from UK, and as such he couldn't play with any free money bonus. Player's withdrawal request was denied, but there was no further information as to why, the promised contact by the finance department never came and the player's attempt for a contact via the live chat was terminated from the casino's side.
Casino asked for a phone verification, the next day they asked for it again.
Player confirmed that he got verified via a phone call, but to his surprise, when he made inquiry about his withdrawal status, he was asked once again for the verification documents. No further information on this case.
Account linked to ex-wife household, winnings canceled.
Player complained he won some money but after he asked for a withdrawal the casino refused to pay the winning because the player's ex-wife was a member. The casino told to the player they would pay him half of the winnings as a gesture of a good will and ban the ex-wife from the site. However, later the two players accounts were linked together and again the payout was refused, no more update since then, no reply.
Player complained that his withdrawal request was rejected. He didn't understand why because he sent to the casino the same documents for verification that he was always sending to other similar casinos and the documents were always accepted. Then the casino told him they could send the money transfer to his bank account but they kept changing the information about the expected time frame. No reaction from the casino, no more update since then. This complaint is consistent with this players' customs within this group. He got paid in previous complaints @ Raging Bull casino after the usual delay.
Casino responded that they would look into this complaint but there wasn't a second reply from the casino. Based on this we couldn't be sure how it ended, whether player had been verified or his claim had been rejected.