The player from California won a total of $852.77 but had his winnings denied by the casino, which claimed it was due to free plays, despite the player having already completed those. He feels unfairly treated and deceived by this action.
So the other day I had won not only 551.77$ after my deposit I then again separately won another 301$ I did not use a coupon or free anything and they denied my winnings and took all of it and said it was cause I had free plays but any free spins was already played through please correct this cause that's completely unfair I feel very ripped off and deceived
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Raging Bull Slots Casino.
Please allow me to ask you a few questions so I can better understand the situation.
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
You will soon be redirected to the casino’s website. Please wait. If you use some ad blocking software, please check its settings.