Raging Bull Slots Casino - Player's winnings have been confiscated.

So the other day I had won not only 551.77$ after my deposit I then again separately won another 301$ I did not use a coupon or free anything and they denied my winnings and took all of it and said it was cause I had free plays but any free spins was already played through please correct this cause that's completely unfair I feel very ripped off and deceived

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Raging Bull Slots Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• When was the last time you benefited from a bonus before the incident?
• Could you please share with me your communication with the casino regarding the confiscation of your winnings? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hey I'm sorry I just got this ok let me see if I can get that I know I submitted some screenshots

so I can't get the messages

Thanks for your reply.

Have you contacted casino support and asked for an explanation of why your winnings were removed? Have you received any response?

Has the casino specified any broken rules, or has the casino specified following any particular terms and conditions?

If you have saved your communication with the casino regarding the incident, forward it to me for review.

My email is tomas@casino.guru

No I couldn't save the chat and they told me I did everything right to verify and use Bitcoin to deposit and that's how you receive the winnings but then it's one excuse after another

Thanks for your patience if the previous communication can't be provided, I would recommend you contact the casino again, and this time save any explanation you receive from the casino.

Also, kindly provide a screenshot of the game activity that preceded the May 20th free spin credit

Thanks in advance for your cooperation. My email is tomas@casino.guru

so thats as far as I can go back

They don't have a option to look at conversation and I've provided all I can get it does show I deposited several times after using a coupon that I already played through

So that money is mine fair and square id like this to be corrected as I've been waiting weeks with no response or anything

Dear Chaos86,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Thank you

So when will I receive my winnings

Hello Chaos86,

I'm Michal, and I have taken over this complaint. I have reviewed this case, and I will reach out to the casino to gain further insight into this issue and to explore how I might be able to assist.

I would like to invite Raging Bull Slots Casino to join the conversation.

Dear Raging Bull Slots Casino,

We would appreciate your clarification regarding the sequence of events, specifically when the player made deposits, either clean ones and attached to a bonus, which bonuses were utilised by the player and the basis on which bonus terms are being applied to the player’s current winnings, particularly as the player states that the winnings were generated from real-money (non-bonus attached) funds.

If there are any relevant details or circumstances regarding this matter that are not suitable for public disclosure, I would appreciate it if you could share them directly with me at michal.k@casino.guru via Teams for a or independent review.

Thank you in advance.

Greetings all,

I had the chance to review the situation and unfortunately the documentation tells a slightly different story than presented here. The funds in play indeed originated from a free bonus, this being the 11th consecutive free bonus without a cash deposit. The terms and conditions state that only one free chip/bonus/spins/tournament is valid between cash deposit/play sessions, thus the player would not be entitled to the $50 maximum cashout on that chip.

The cash deposit being referred to here was the standard account confirmation deposit, this has been refunded in full.

Supporting documentation has been forwarded to the casino.guru team for review.

Best wishes,

Nick and Raging Bull

No that is not true at all

Thank you for providing the information and evidence Nick / Raging Bull Team.

Dear Chaos86,

I have received and reviewed the evidence relating to your gameplay and, most importantly, your bonus history.

The available evidence indicates that you claimed and utilized multiple no-deposit bonuses without making a qualifying "clean" real-money deposit between them, as required under the applicable bonus rules, which you accepted upon registering your account and claiming the bonuses:

Additionally, the evidence confirms that the disputed winnings originated from a free bonus, specifically RAGINGDIVA30.

The real-money deposit made afterward was merely the standard account verification/confirmation deposit required prior to processing a withdrawal. It was not materially connected to the generation of the winnings, contrary to what you have suggested.

That being said, based on the available information, the casino appears to have acted in line with its publicly available rules, and I have not identified any grounds to consider the actions taken as unfair.

As a result, this case will be closed as Rejected.

For future reference, I strongly encourage you to carefully review and adhere to all applicable casino terms and promotional conditions before participating in bonus offers, as doing so may help avoid similar situations.

Should you encounter any issues with this or any other casino in the future, please do not hesitate to contact us. We will always endeavour to review the matter fairly and provide assistance to the best of our abilities.

Best regards,

Michal

Casino Guru