Raging Bull Slots Casino - Player believes that their withdrawal has been delayed.

Hi. I won $250 playing slots at Raging Bull Casino on 4/22. I have emailed them several times & have received only automated emails in return stating 72 hours return correspondence time & given a ticket number.

Things to know

*I made two clean deposits of $30 each time. I was credited both times but my card only charged once. I emailed Raging Bull the same day informing them of issue. I received automated email & ticket. Nothing since.

*I have emailed pertinent kyc info twice.

*I may have two accounts but I have only ever used one account.

*I have record of all emails sent & received if need be just let me know.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Little3746,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Little3746,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Unfortunately, no I have not received my withdrawal or received any correspondence from Raging Bull other than promotional emails to purchase from them.

Dear Little3746, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Hello Karla. Ok from the top....

*No previous withdrawals.

*I'm unsure if I've passed kyc. I sent the info needed but I have not received any communications.

*No active bonus. Clean deposit.

*I played casino games

*Sending you an email now

Thank you for your help with this issue

Dear Little3746,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver,Munya,( munya.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear Little3746,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Raging Bull Slots Casino to join this conversation and assist in addressing the complaint.

Dear Raging Bull Slots Casino,

Could you please provide your comments regarding this matter?

Thank you in advance for your cooperation and for sharing any relevant information.

Hi! I wanted to inform you that Raging Bull has accepted my withdrawal and has sent payment. I would say the issue is resolved but I have not received the payment yet

Greetings all,

I had a chance to review the situation and I can see that the requested withdrawal was approved as mentioned. The funds have even been paid out by the casino to the 3rd party payment providers for disbursal via Bitcoin, unfortunately due to current payout volumes (they call them "velocity limits") they are experiencing some delays.

After speaking to the payouts department directly they have assured me that they have been in contact with the 3rd party and things should be moving normally again shortly. At this point it is just a question of patience from what I see.

Let us know when the funds arrive Little3746!

Best wishes,

Nick and Raging Bull

Dear All,

Thank you for your cooperation and proactive approach. I would greatly appreciate it if the player could provide an update as soon as the funds are received.

Hi!

The funds have been received to my bitcoin account. Thank you to all at Casino Guru for your time & attention on helping to resolve this issue.

Dear Little3746,

We're happy to hear that your issue has been resolved, and we'll mark the complaint as 'resolved' in our system. Thank you for your cooperation and confirmation. We hope that the suggestions and explanations we provided were helpful in navigating the issue. If you encounter any further difficulties with this or any other casino in the future, please don’t hesitate to contact our Complaint Resolution Center. We're always here to assist.

As you know, we do not charge for our services, nor do we accept any gratuities. However, if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru, it would be much appreciated. Your honest review and any suggestions for improving our complaint resolution and mediation process would be invaluable. Your feedback could also be helpful to others who are considering reaching out to us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Munya Shumba

Casino.Guru