Raging Bull Slots Casino - Player’s account has been closed.

After requesting a withdraw, I was informed that my access to the casino had been revoked, and it was an irreversible decision. I was provided no other information on the matter. And any attempt at contacting live support ends in the same message. Ive sent an email to their support and followed up an email to the documents team as well. To my knowledge, I have broken no rules terms or conditions, I've made successful deposits in between redeeming bonuses, my account was verified and I had received an email from the casino they had received my request, and it would be processed shortly.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• When did you create your casino account, and when was it closed?
• Do I understand correctly that you had $100 (dispute value) in your casino account?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

I was only playing slots, no progressives, or anything of the sort. I had tried to withdraw $100 i had won, and i was talking to support, who then, mid chat told me I had lost access to the casino, and that the decision was irreversible. I had opened the account a few weeks ago, I believe, but only within the last 2 days or so did I actually deposit money and play there. The $100 value in dispute is the withdraw I had requested, before account ban. I also noticed, i am now banned across all other inclave casinos, minus 4, being big candy, mega medusa, spin dinero, and heaps of wins. Thanks for your help, but im not sure its worth it at this point, i've learned my lesson, as this is the 3rd time filing a complaint, and im just so burnt out on the whole process of finding a casino, having fun for a bit, and the constant headache of things like this happening. Sorry to bother.

Thank you very much for your response, anon13. I want to reassure you that your complaints are never a bother to us. I understand that this situation can be quite exhausting, and please know that we are committed to doing our best to assist you. By submitting your complaint, you have taken an important step towards resolution.

Could you kindly forward all relevant correspondence between yourself and the casino to kristina.s@casino.guru? Alternatively, if it is more convenient for you, you are welcome to share screenshots here. I appreciate your effort in this matter, and I understand that it may take some time.

Greetings all,

As I just fielded an identical complaint from the same player regarding another casino I handle I will address this (though it has yet to go through the full casino.guru process and be sent to me directly for review).

As mentioned in the other circumstance, it really is important to be honest and use your actual name when you sign up for a casino (bank, credit card, etc). A casino (much like a bank) deals with things like money, risk, financial transfers, etc, etc, and needs to know who it is dealing with from the beginning.

You signed up for Inclave using the name "Anon Something" perhaps attempting to play anonymously. This may be fine in a "play" casino where there is no actual money involved. But this is a cash casino (as are all Inclave casinos to my knowledge) with cash going in and cash going out and it is imperative that they know who you are from the very beginning, thus they have strict rules that require you to complete your registration honestly.

Both Inclave and Raging Bull state this quite clearly in their terms.

I am very sorry that this is "yet another" disappointment for you anon13, casinos are supposed to be fun! But the very first thing you did was misrepresent yourself to the casino. After fully auditing the situation there is little I can say other than the casino acted properly and well within their terms of service, and there is perhaps less that I can do to actually assist.

Best wishes,

Nick and Raging Bull

I understand that, and have corrected the information on inclave after the first issue with planet 7, and have provided my identification documents and have been approved on these sites. I had been in contact with support, multiple times, and have deposited multiple times. Why would my accounts identity be verified, allowed to deposit and then be banned during withdrawal? Is there anyway to get my accounts unbanned? I didn't know my information on inclave would be used as the sign up for these casinos, as the other casinos I had played at had a sign up page that I filled out with my information.

I had even sent multiple emails to ragingbull support, and planet 7 support, and to this day, weeks later, I have not received any sort of response from planet 7 support. I had first sent the email to planet 7 February 6th with my kyc documents, a follow up email explaining my mistake on February 8th, and a final attempt for communication on February 26th, and still have not received a response as of this date.

Hello everyone,

Thank you both for your responses.

Anon13, I would appreciate it if you could provide clarification regarding when you updated the information in Inclve to the correct details. Was this modification made before or after your registration at this casino? Additionally, can you confirm that Inclave approved the change?

I had changed the information to my correct information during the withdraw from planet 7, before I signed up at other inclave sites, minus mega Medusa, I believe. I had contacted mega Medusa about the incorrect information, and am still able to access the site, and play there, which shows my correct name in my profile, same with big candy, heaps of wins, and spin dinero. I was verified at Royal ace, I believe I have the email confirming I was manually verified still saved, cause I had issues with the automated system, so royal ace manually verified my account which verified me at the rest of the inclave casinos, minus mega Medusa, heaps of wins, spin dinero and big candy, which I had verified prior. I am more than happy to provide the emails I had received, I will gather them in just a moment and send them in and any chat transcripts I also saved regarding this case.

Hello anon13,

We would like to update you that due to Kristina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kristina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kristina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Hello everyone,

Thank you both for your replies and patience.

anon13, Nick provided evidence, and not only did you create your Inclave account with incorrect personal details, but you also used multiple free bonuses in a row. I checked the General T&Cs, and I found this:

Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to withdrawal the second No Deposit Bonus.

Please note that the vast majority of online casinos prohibit players from activating multiple free bonuses consecutively. In an ideal world, this would be enforced on a software level; however, as of now, as long as the casino states this clearly in its T&Cs, we cannot penalize the casino for confiscating your winnings, nor are we in a position to force the casino to return you the winnings. This means that you lost access to the account without being eligible for the remaining balance, and we are unable to offer further assistance.

I kindly advise you to always review the terms and conditions associated with any bonus before activating an offer. It is important to note that casinos typically have restrictions on the use of such bonuses. Additionally, I would like to remind you of the necessity to provide accurate and complete personal information during registration, as casinos reserve the right to close accounts that contain false information.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern or a new issue that needs to be looked into, our team is here and ready to support you.