The player from Australia had won €20,000 at Raging Bull but was unable to verify her identity due to an issue with her proof of age card. After her partner had his driver’s license reinstated and Raging Bull returned to Australia, she sought assistance in claiming the winnings. The complaint could not proceed because it had been submitted by the partner rather than the account holder herself. We requested that the account holder submit the complaint personally to provide the necessary details and verification.
Raging Bull Slots Casino - Player seeks help to claim winnings from closed account.
Closed
Our verdict
Other
Amount: A$20,000
Raging Bull Slots Casino
Safety Index 5.2 Below averageCase summary
Discussion
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1 month ago
So I had an account with raging bull and won 20000 it should be still there. I couldn’t at the time verify my identity as they wouldn’t accept proof of age card even though it’s government issued. So I had to wait to get my drivers license reinstated or a passport. Time passed and raging bull became not available in my country. Australia
now they have raging bull Australia
I’ve tried contacting emailing even calling the phone number provided with no luck
I now have my license back and want to claim my winnings can you plz help
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Dear Kristytaunton79,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
To better understand your situtation:
- Can you please confirm the specific date when you won the $20,000?
- Could you please let me know which verification documents you have already provided and when?
- What was the reason for reejction of your submitted documents? Do you have any commmunication regardin the matter?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Petra
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1 month ago
This account is my partner Jason newmans created or opened during first lockdowns in Covid so 2021 proof of age or photo card wasn’t accepted to cash out so had to wait till he got his licence which he now has.
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1 month ago
Dear Kristytaunton79,
Regrettably, we are unable to proceed with complaints submitted by individuals other than the affected player. In the event of any difficulties, it is necessary for the player to personally submit the complaint, as we are unable to engage in discussions or disclose personal information to unrelated parties.
Therefore, we kindly ask your partner, as the account holder, to submit the complaint directly from his own email address and provide all relevant details regarding the issue.
Thank you for your understanding.
Best Regards,
Petra
