HomeComplaintsRaging Bull Slots Casino - Player seeks help to claim winnings from closed account.

Raging Bull Slots Casino - Player seeks help to claim winnings from closed account.

Opened
Current status

Waiting for player to reply

6d 22h 58m 14s

Raging Bull Slots Casino
Safety Index:Below average

Case summary

The player from Australia won €20,000 at Raging Bull but was unable to verify her identity due to an issue with her proof of age card. Now that she has her driver’s license reinstated and Raging Bull is back in Australia, she seeks assistance in claiming her winnings since her attempts to contact the casino have been unsuccessful.

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yesterday

So I had an account with raging bull and won 20000 it should be still there. I couldn’t at the time verify my identity as they wouldn’t accept proof of age card even though it’s government issued. So I had to wait to get my drivers license reinstated or a passport. Time passed and raging bull became not available in my country. Australia

now they have raging bull Australia

I’ve tried contacting emailing even calling the phone number provided with no luck

I now have my license back and want to claim my winnings can you plz help

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1 hour ago

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1 hour ago

Dear Kristytaunton79,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

To better understand your situtation:

  • Can you please confirm the specific date when you won the $20,000?
  • Could you please let me know which verification documents you have already provided and when?
  • What was the reason for reejction of your submitted documents? Do you have any commmunication regardin the matter?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Petra


Kristytaunton79 has 6d 22h 58m 14s to reply

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