Raging Bull Slots Casino - Player’s withdrawal has been delayed.

On march the sixth I attempted to deposit money into raging bulls casino I kept running into trouble so I had to get on their chat with one of their employees , and they had me call my bank and they had to authorize the charge. This went on for two hours by the time I had gotten off the phone with him, I was done I went to sleep and I had forgotten about it couple days later. I see it on my phone. I'm like, okay, I'll just play this $25. And I ended up winning 1700 when I tried to cash out. They told me that I couldn't because they gave a bonus when you made a $30 deposit. And you had a $1700 playthrough, I tried to tell them that I did not make a $30 deposit. I made a $25 deposit, and their employee helped me. I was called a liar.My bank manager was called a liar.So my bank manager pulls statement up and sure enough twenty five dollar deposit , which voids there clause. I continued to argue with them, but I still had money in it. And so I continued to play, I ended up winning and trying to cash out $4900. The last excuse they gave me not to pay me was that I had deposited money of my own on top of their bonus that I do not remember ever accepting, but I did not accept a bonus when I deposited the 25. Because I couldn't have you had to deposit 30$. These people were so rude.They called my bank manager a liar.When he is sitting here with a piece of paper with my statement showing there was a $25 deposit made with the help of a raging bulls employee.So at the end of the day , their own clause , they broke and I cannot just go make up the rules as they go. They cannot just make up the rules as they go. So in the end, I will not get the $4900 that I won fair and square, but I do believe that I am entitled to the $1700 playthrough.Because I played with my money, not theirs.Because I only made a $25 deposit.I'm going to send you pictures and they're still showing on my account that there was a $30 deposit made with a bonus and it was not.It was a twenty five dollar deposit made , and there should have never been a bonus. I've tried talking to several people at the casino about this, and they're hung up on this.May put more money into my account with it having more than $5 in it.They're not looking at where they're trying to rip me off seventeen hundred dollars because they broke their own clause. These were rudest people I have ever dealt with they even called my bank manager a liar.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Ardon75,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Ardon75,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, my issue is not resolved.I got an email from the casino.This morning saying they was going to credit me back my initial $25 deposit.I told him absolutely not that was unacceptable.I want my $1700 play through money.They cannot make up the rules as they go.

Dear Ardon75, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla