Raging Bull Slots Casino - Player’s withdrawal has been delayed.

On march the sixth I attempted to deposit money into raging bulls casino I kept running into trouble so I had to get on their chat with one of their employees , and they had me call my bank and they had to authorize the charge. This went on for two hours by the time I had gotten off the phone with him, I was done I went to sleep and I had forgotten about it couple days later. I see it on my phone. I'm like, okay, I'll just play this $25. And I ended up winning 1700 when I tried to cash out. They told me that I couldn't because they gave a bonus when you made a $30 deposit. And you had a $1700 playthrough, I tried to tell them that I did not make a $30 deposit. I made a $25 deposit, and their employee helped me. I was called a liar.My bank manager was called a liar.So my bank manager pulls statement up and sure enough twenty five dollar deposit , which voids there clause. I continued to argue with them, but I still had money in it. And so I continued to play, I ended up winning and trying to cash out $4900. The last excuse they gave me not to pay me was that I had deposited money of my own on top of their bonus that I do not remember ever accepting, but I did not accept a bonus when I deposited the 25. Because I couldn't have you had to deposit 30$. These people were so rude.They called my bank manager a liar.When he is sitting here with a piece of paper with my statement showing there was a $25 deposit made with the help of a raging bulls employee.So at the end of the day , their own clause , they broke and I cannot just go make up the rules as they go. They cannot just make up the rules as they go. So in the end, I will not get the $4900 that I won fair and square, but I do believe that I am entitled to the $1700 playthrough.Because I played with my money, not theirs.Because I only made a $25 deposit.I'm going to send you pictures and they're still showing on my account that there was a $30 deposit made with a bonus and it was not.It was a twenty five dollar deposit made , and there should have never been a bonus. I've tried talking to several people at the casino about this, and they're hung up on this.May put more money into my account with it having more than $5 in it.They're not looking at where they're trying to rip me off seventeen hundred dollars because they broke their own clause. These were rudest people I have ever dealt with they even called my bank manager a liar.

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Dear Ardon75,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Ardon75,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, my issue is not resolved.I got an email from the casino.This morning saying they was going to credit me back my initial $25 deposit.I told him absolutely not that was unacceptable.I want my $1700 play through money.They cannot make up the rules as they go.

Dear Ardon75, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

On march the 6th I was trying to deposit money with ragingbullslots.com and I was having trouble getting the transaction to go through so one of their employees help me get in touch with my bank and they approved me for a twenty five dollar transaction , which was accepted by raging bulls casino. By the time I got the deposit finally straightened out. I was so aggravated that I didn't even play. And I actually forgot that I had even deposited the $25 on the 10th I remembered putting the money in that account, and so I went to it and started to play and I instantly won $1700 or maybe a little more. When I tried to cash it out , I was told that I to play a $1700 play through, and I told the woman at the casino on chat, I was never told about any kind of bonus or anything. And their claws are their rule. States. You have to make a $30 deposit to receive this bonus? I made a $25 deposit. The employee at the casino way so far as you call me a liar and said that there's no way I made a $25 deposit cause they don't accept anything but 30 and over. So I get my bank on the phone and they confirmed what I had been telling the employee at raggingbulls so in the meantime, I'm waiting on MyBank to send my statement over showing that I only made a $25 deposit and another reason.They said that they were keeping my money was because when you make a deposit with the it can be 72 hours before it's paid, but they go ahead and credit.Your account and let you play but if you win any money during that time , you don't get you , you don't get paid for it , which you did not know I was not trying to see is that I made a $25 deposit, which voids their bonus?No matter how you look at it.And the money was in my casino account.My bank had done paid it when I won this money.So the last thing I eventually I'm at 4900 and something $, and I go to cash it out at first , they said for me to cash it out in my bitcoin wallet then they call me and tell me I have to do a wire transfer.And so I cancelled the request to my bitcoin wallet like they tell me to and I enter my bank's wiring information.Then I get told I'm not getting paid.Because I added money to my account before it was below $5.I was never told anything about this.I never read it in their clause , but this is a thing these people are only 4900 and something dollars.It shows where it has been approved.But they still refuse to pay , they only seventeen hundred dollars for that playthrough clause , because I didn't qualify for that bonus , because I need to positive twenty five dollars , and i'm fissing to email you all the paperwork , proving it.

Dear Ardon75,

Thank you for your detailed explanation.

To properly review your case, I kindly need to clarify a few important points. Please provide clear answers to the following:

– Have you made any successful withdrawals from this casino before?

– Could you please confirm whether your account has been fully verified (KYC)?

– Did you accumulate your winnings with or without an active bonus?

– Could you please send full screenshots of your communication with the casino regarding this issue (especially about the bonus and withdrawal refusal)?

You can upload the screenshots directly here or send them to my email at karla.m@casino.guru.

Thank you in advance for your cooperation.

Karla

No i have never made a successful withdrawal this is my first time playing with ragingbullslots.com. I have been fully verified. I was never made aware of any bonus because you have to make a 30$ deposit i made a 25$ deposit which voids their bonus.

Dear Ardon75,

Thank you for your explanation.

To better understand the situation, could you please share the specific bonus that the casino claims was applied to your account and used as the basis for reducing or denying your winnings?

If possible, please send a link to the bonus terms or any screenshots showing the bonus details (including the conditions such as minimum deposit, wagering, and maximum cashout).

You can upload the information here or send it to my email at karla.m@casino.guru.

Thank you in advance for your cooperation.

Karla

Dear Ardon75,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

On march the sixth of twenty twenty six I deposited or tried to deposit twenty five dollars into raging bulls casino. I\n Had to get an employee of the casino to get on the bank with me because my bank was not wanting to approve an overseas transaction, they would only approve $25 and so I told the employee that I would find somewhere else to play cause they would only 25, not 30, which was their limit $30. Limit, the employee says it's okay, I'll go ahead and accept that 25, and she did, I was on the phone for them. For 2 hours. By the time I got off,I wasn't wanting to play No More, I went to bed. It wasn't until March, the 10th 4 days later that I realized I had put the money there, and so I went into play right off the bat, I won $2700 when I went to cash it out. They said I couldn't because I had a $1700 play through clause so I said, okay, I'll i'll deal with that being then I went up to 8000 they said they would not cash it in because of something about may not having the money in my account because whenever you make a deposit with them, they'll go ahead and credit it to your account. But if you win any money within 3 days, they don't, you don't you don't get it because they don't take it out until 3 days later, or what they didn't fail to understand was I was mine was 4 days Not 3. So I was over their claws, so there they could not think of another reason not to pay me. Okay, they still haven't paid me. The bank manager says on my account approved by manager $4900, if anything, they should have to pay me back to 1700 cause that rule does not apply to me because I paid 25, not 30, then the lady at the casino called me a liar I had to get on the phone with my bank. And\nHey, confirmed it was a $25 deposit.How can they make up their own rules lie and keep my money i'm sending you a screenshot and a PDF file with my bank statement and cause the casino.Still has it showing in my account that I made a $30 deposit when I did not.It should say 25 cause, when it says 25.Guess what?They're gonna have to give me my money.This is gonna be the 1st of a few emails you're gonna get from me

On march the sixth of twenty twenty six I deposited or tried to deposit twenty five dollars into raging bulls casino. I\n Had to get an employee of the casino to get on the bank with me because my bank was not wanting to approve an overseas transaction, they would only approve $25 and so I told the employee that I would find somewhere else to play cause they would only 25, not 30, which was their limit $30. Limit, the employee says it's okay, I'll go ahead and accept that 25, and she did, I was on the phone for them. For 2 hours. By the time I got off,I wasn't wanting to play No More, I went to bed. It wasn't until March, the 10th 4 days later that I realized I had put the money there, and so I went into play right off the bat, I won $2700 when I went to cash it out. They said I couldn't because I had a $1700 play through clause so I said, okay, I'll i'll deal with that being then I went up to 8000 they said they would not cash it in because of something about may not having the money in my account because whenever you make a deposit with them, they'll go ahead and credit it to your account. But if you win any money within 3 days, they don't, you don't you don't get it because they don't take it out until 3 days later, or what they didn't fail to understand was I was mine was 4 days Not 3. So I was over their claws, so there they could not think of another reason not to pay me. Okay, they still haven't paid me. The bank manager says on my account approved by manager $4900, if anything, they should have to pay me back to 1700 cause that rule does not apply to me because I paid 25, not 30, then the lady at the casino called me a liar I had to get on the phone with my bank. And\nHey, confirmed it was a $25 deposit.How can they make up their own rules lie and keep my money i'm sending you a screenshot and a PDF file with my bank statement and cause the casino.Still has it showing in my account that I made a $30 deposit when I did not.It should say 25 cause, when it says 25.Guess what?They're gonna have to give me my money.This is gonna be the 1st of a few emails you're gonna get from me

Dear Ardon75,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina, (martina.b@casino.guru)

. This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear Ardon75,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Raging Bull Slots Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case?

Thank you in advance for providing the information.

Greetings all,

I had the opportunity to review the situation and perhaps I can shed some light on events as they occurred.

Deposits into the casino are credited (almost) instantly to make sure players get to enjoy them as soon as possible, this is supposed to be fun! But for the protection of those players, all banking transactions coming and going to and from the casino go through 3rd party payment providers. This means that the money is credited and played often long before the casino knows whether the transaction was valid or not.

In this case the record shows that there was a cash deposit via credit card into the casino through the casino cashier directly by the player for the minimum credit card deposit amount of $30 (plus the 3rd party transaction fee of $3.27). Manual transactions through deposit service show up differently in the accounting record than direct cashier deposits and include the depositing agent and generally the context for doing so. The winning deposit came through the casino cashier and includes a "descriptor" of the 3rd party payment provider used as part of the transaction record.

This is all well and good, but it gets complicated when we see that the deposit was then denied by the player's bank and the casino was unable to collect it.

I have also reviewed the attached screenshots provided and unfortunately none of them match the deposit amount of $33.27 nor the descriptor attached to the transaction. The descriptor in the provided transaction record does not belong to any of our 3rd party payment providers so we can only conclude that the deposit in question of $25 is unrelated to this case, and to the casino itself.

The bad news is if the casino was unable to collect the deposit then the win in question would indeed be null and void. Please check your other transaction records Ardon75, perhaps you made the deposits from another account/credit card. If you can provide us with a credit card statement showing the transaction was completed (and not reversed then or in the days following) I should be able to get the funds in question reinstated.

Supporting documentation has been provided to the casino.guru team for review.

Best wishes,

Nick and Raging Bull

I made a 25$ deposit on march the sixth I don't see why it's taken so much for supposedly intelligent people to understand this your employee was on the phone with me in my bank and accepted a $25 deposit, I didn't play this money until the 10th it was purchased on the sixth. I'm going to send again one more time my bank statement showing the $25 deposit and we can call my bank again on three-way, if you would like to when my bank will verify that it was a 25$ deposit made to your cascino its circled in red

And furthermore my bank identified your platform by the name on my statement.

Thank you everyone for getting involved.

To be honest, the situation is still not entirely clear to me.

To move forward, I would kindly ask for the following:

From Raging Bull Casino (Nick):

-Please provide the full game log of the player, so we can review the gameplay and timing in detail.

From Dear Ardon75:

-Please provide your complete bank statement for March, along with a detailed view of the $25 transaction, including all available information such as transaction ID, merchant name, and status.

My email address is: (martina.b@casino.guru)

This will allow us to properly review and compare both sides and reach a fair conclusion.

Thank you very much in advance for your cooperation.