RacoonVegas Casino - Player’s account has been blocked.

they closed my account down, waiting for them to pay balance

Dear billmarston,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you have registered your account and if you’ve completed the account verification successfully? Have you received any successful withdrawals from this casino in the past? Were your winnings accumulated with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

About 6 weeks ago, then asked for withdraw £500 3 weeks ago ...they sent £80 (my deposit )

yes im fully veryfied, yes winnings were just bets , no bonuses used

just checking my bank, i still havnt recived the £80 they sent on the 15th november ?, there for im owed £962

Thank you, billmarston, for your reply. Is there any relevant communication that you could forward to petronela.k@casino.guru before we'll contact the casino?

Thank you very much, billmarston, for the forwarded email. Unfortunately, the only information that I have learned from it was that a refund of £80 can take up to a month but no mention of the remaining balance.

I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

any news

Hello billmarston,

sorry for the delay but we were reviewing and adding RacoonVegas Casino into our database.

I looked at your complaint and will do my best to help you. I would like to invite RacoonVegas Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

They closed my account down, they just need to pay my winnings/balance. they're no longer answering emails

We would like to ask the RacoonVegas Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

ok keep trying , thanks

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.