The player from India had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The issue escalated when the player reported that his account had been closed without reason and all winnings had been forfeited. Despite our attempts to gather more information and extend the response time, the player did not reply to our inquiries. As a result, the complaint was unable to be investigated further and was rejected.
Rabona Casino - Withdrawal of player's winnings has been delayed.
Amount: 21,600 INR
Rabona Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.2
Rabona Casino has a Safety Index of 9.2, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
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2 months ago
Dear Casinoguru Team
I want to solve the matter internally by talking to customer support but they're only ignoring to my query and they're only saying me to wait more & more without carefully reading to my query that's why I am being forced to submit complaint here. I'm a player on Rabona site from 18 February 2022 and I never faced any type of issue but on 17th August 2024 I won 21600 INR by playing with the Real deposited money and I placed withdrawal request but Rabona casino isn't approving my withdrawal,Only ignoring from 8 days.They have mentioned in there t&c that withdrawal maximum time is 1-5 days while already 8 days have been wasted and still my withdrawal is showing pending.Rabona casino is very careless and not Approving my withdrawal.
There is no active Bonus.
There is no pending Waggering.
I played with Real money without any bonus.
Kyc is completed already.
Account is able to login and all Games are working.
Withdrawal Date: 17/08/2024
Amount: 21600₹
Kindly help me 🙏
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2 months ago
Dear boyc91985,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 months ago
They have closed my Account without any reason and forfeited my all winnings.
Kindly help me
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2 months ago
Dear boyc91985,
I'm sorry to hear that the issue escalated.
Can you please advise since when exactly is your account verified? Did the casino provide any explanation regarding the confiscated balance and the blocked account?
Would it be possible to forward any communication between you and the casino related to this matter to nikolas.b@casino.guru?
Looking forward to your answer.
Regards,
Nick
