Rabona Casino - Player's withdrawal has been delayed.

I want to make a complaint about the Rabona Sportsbook casino because they are not paying me. I made a withdrawal on the 18th of this month and I still haven't received anything. I contacted the casino multiple times through chat, and they always say the same thing—that it is delayed and they will resolve it. They just don't want to pay the 400 euros they owe me. It is a lack of respect for the customer. I don't think I will be able to get my money. If they are honest, they will pay, but I no longer believe it.

Dear PAULO1876, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?

Thank you in advance for your reply.

Best regards, 

Kristina

Good morning, the first time I made a withdrawal they paid in a few days, now this payment should have been paid.

Thank you for your reply, PAULO1876. Could you please advise when exactly you made the last successful withdrawal? Which payment method to withdraw your winnings have you opted for? Was it the same one you used before?

Good morning, the casino has paid up and the withdrawal of my money has been resolved.

Dear PAULO1876,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru