Rabona Casino - Player's withdrawal has been canceled unexpectedly.

On 2/10/2024 I made a test withdrawal (in DOGE cryptocurrency and this is important - the deposit was also in cryptocurrency) at RABONA casino because I always do this to check the credibility and withdrawal times and to force KYC.

Of course, after a few days they asked me for all the necessary documents for KYC and I did it. I was still waiting for the withdrawal and from time to time I asked on livechat to check its status and each time I was assured that the withdrawal was already in the final stage and I would receive it in a moment. Today (11/11/2024) I received information by email that my withdrawal had been canceled. So I asked on livechat why it was canceled because nothing specific was written in the email and I got the answer that THE WITHDRAWAL WAS CANCELLED BY THE USER.

First of all, I as a user had no way to cancel this withdrawal, so this is a lie on their part. I guess the real reason is that the DOGE cryptocurrency rate is 200% higher than on the day of the withdrawal and now they are telling me to order the withdrawal again. In my opinion, this is a scam and they are also lying that I canceled the withdrawal myself.

Hello Followus,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rabona Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• Is your withdrawal request in DOGE currency or in your own country's currency?

Looking forward to your answer.

Regards,

Nick

Dear Followus,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.