Rabona Casino - Player has winnings confiscated and account history deleted.

I had about 17 000 in rabona , and when lost betting's to 7 000k and try to take 2x500 rabona took from me over 4800 euros they took my winnings and delete all the logs in the history and deposit.

Dear raticsasa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please clarify how much money you currently have in your casino account?
• Do I understand correctly that the casino confiscated bonus money/coins, not your real money winnings?

If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi it was not bonuses it was a point of my money spent and bets winning , with points as I bought player card for points and sold that cards

there is now 2770$ there but they restricted my account for over month now , I have send them documents that they have asked me 10 times , I raised support case 5-6 times , and. I talk with support 10 times and they just not helping.

i had over 17 000 k there and I lost to 7-8k . After They took money and winnings down to 2700 $ they never also calculated loss of 10000

Thank you for your reply, raticsasa. Could you please clarify if you currently have access to your casino account? Is the remaining balance in the real money or bonus money balance?

Also, you mentioned in your initial message that the casino deleted your log history. Please forward me screenshots of your current balance, and what you see when you try to access your cashier and game history. You can send it to my email address or post it here.

Dear raticsasa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.