The player from Canada faced issues withdrawing money due to a glitch at the casino, despite having verified his account and communicated the problem. It had been over a week with no proactive updates from the casino. The issue was resolved after the player provided the necessary information and screenshots of the error, leading to the successful payment of his winnings. The complaint was marked as 'resolved' in the system.
Ra Casino - Player is experiencing delayed withdrawals.
Amount: Can$6,025
Ra Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.4
Ra Casino has a Safety Index of 4.4, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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2 months ago
The casino is experiencing some sort of glitch which is not allowing me to withdraw my money. I have verified my account and communicated the error with the casino. They are aware of it and are looking into it. The only issue is that it's been over a week now and if I don't reach out to them they don't say anything. I get the impression that discussing this issue with the casino on this website might accelerate the issue
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2 months ago
Dear Firestarter440,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Have you made any successful withdrawals before?
Could you please forward me the communication with the casino explaining the error at veronika.l@casino.guru? Alternatively, you may post screenshots here.
When was the last time you communicated with customer support regarding the error with their payments? Have they specified when would it be fixed?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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2 months ago
I forwarded the emails I have with the casino
I have not made a withdrawal before
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2 months ago
The casino contacted me again
They said they solved it. I tried and its the same error. I told them that, they asked me to try again and still it's the same error.
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2 months ago
Thank you for keeping me updated. Could you please send me a screenshot of the error you encounter when attempting to withdraw your winnings?
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2 months ago
Thank you very much, Firestarter440, for providing all the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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2 months ago
Dear Firestarter440,
I'm glad to hear that your issue has been successfully resolved. I will proceed to mark the complaint as "resolved" in our system.
Thank you for your cooperation. Should you encounter any issues with this or any other casino in the future, please do not hesitate to contact our Complaint Resolution Center. We are here to help!
We hope you had a positive experience with our services. While we don't charge any fees or accept gratuities, your feedback is invaluable to us. We would greatly appreciate it if you could share your experience on Trustpilot (link here).
An honest review, along with any suggestions you may have for improving our complaint resolution and mediation process, would be immensely helpful. Your insights can guide others who might be seeking assistance with online casino-related issues.
Thank you in advance for taking the time to help us improve our services.
Best regards,
Kubo
