The player from Canada is facing issues withdrawing money due to a glitch at the casino, despite having verified his account and communicated the problem. It has been over a week with no proactive updates from the casino.
Ra Casino - Player is experiencing delayed withdrawals.
Amount: Can$6,025
Ra Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case opened
Current status
Waiting for Casino Guru to reply
1d 6h 45m 55s
Case summary
2 days ago
Public
Public
6 days ago
The casino is experiencing some sort of glitch which is not allowing me to withdraw my money. I have verified my account and communicated the error with the casino. They are aware of it and are looking into it. The only issue is that it's been over a week now and if I don't reach out to them they don't say anything. I get the impression that discussing this issue with the casino on this website might accelerate the issue
Public
Public
6 days ago
Dear Firestarter440,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Have you made any successful withdrawals before?
Could you please forward me the communication with the casino explaining the error at veronika.l@casino.guru? Alternatively, you may post screenshots here.
When was the last time you communicated with customer support regarding the error with their payments? Have they specified when would it be fixed?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
6 days ago
I forwarded the emails I have with the casino
I have not made a withdrawal before
Casino Guru is examining the case
Veronika is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
