QuickWin Casino - Player struggles to withdraw her winnings.

hi i won $2500 with my own money no bonus or anything to do with there money! what i been trying to do is withdraw it but they keep i on emailing me saying you dont need any verification at this moment but how can i

withdraw when they wont change it to up load my documents i have screen shots" some chats sessions and conversation " and screen shots pictures of the withdraw section i have ask them many times i want withdraw my winnings. they just keep giving me the run around. I have disability and i can not use my legs and all so Neurological Function Disorder which effects my whole body and this situation with quickwin1 casino is making it worst. kind regards debbie ***

Dear debbiestone27,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with QuickWin Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share a screenshot from your casino account when you try to request a withdrawal of your winnings?
• Please share your recent relevant correspondence with the casino regarding the issue.
• My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

i have lots more documets if needed

Thank you very much, debbiestone27, for providing the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi debbiestone27,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear QuickWin Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify why the player cannot submit her withdrawal request?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Hi thank you for helping me I just didn’t know what to do no more all I want is my winnings, I just don’t understand why they won’t except identification..

Kind regards

Deborah S****

I thought this would be good information they took eZeeWallet away, so I couldn’t withdraw because I couldn’t use bank transfer

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear all, 

Thank you for reaching out!

We have noticed that the issue with the withdrawal is that the customer did not put in the correct BSB code when requesting the withdrawal.

We advise to attempt to create a withdrawal request again, paying close attention to the correctness of all the details. 

Please note, that the BSB code should consist of 6 digits.

Sincerely,

Quickwin Administration

Hi, I just read what the casino just sent to you when I was trying to withdraw by bank transfer, I had trouble three times I’m processing it. I told Customer Service that I didn’t know how to do it no one could explain how to fill the form out, so I couldn’t do it so I decided to do one more time with eZeeWallet and I had it almost finished to process and something happened. They deleted it from me that’s what happened kind regards, Debbie Stone

Thank you for the reply, QuickWin Casino.

Dear debbiestone27, could you please try to request a withdrawal via bank transfer again? Based on the response from the casino, the trouble could have been caused by the input of an incorrect BSB code, could you check it again with your bank?

Hi, i put the right BSB number every time I filled the form out, it was where I was putting the BSB code in the wrong place. The BSB for Suncorp is 484-799 so I don’t know what they’re talking about right BSB number that is the right one If you go look at the boxes that they have on bank transfer the codes invisible enough to understand what to put in there if they explain to me which goes where I should have no trouble Kind Regards Debbie Stone

Hi just letting you know last night I checked to see if my money was back in there and it was so I filled out a bank transfer like you told me to I just hope it is the correct way BSP number is in there so we will see if they approve the withdrawal. Kind regards, Debbie Stone

Thank you for the updates, debbiestone27. Please, let us know if your withdrawal request will be successful this time.

Hi quickwin1 sent me what they needed to proceed with the withdrawal. I sent them all information of my bank account, and I did a request and it came back again about the 9 times it’s come back rejected. What casino won’t let you use a different withdrawal method when they can’t do the bank transfer, or do I have to do is put back eZeeWallet so I can do the withdrawal

Kind regards

Debbie Stone

Hi this is what they wanted and I gave it to them when I did the withdrawal, I don’t know what to do. No that’s not ready right way. Maybe you can check it is it everything is in the right way

Hi debbiestone27, based on the screenshots that you provided, I can suggest you to try change 2 things:

1. "Clearing number" should be filled in with a BIC code. Please, try to leave only numbers, don't use the letters A/C in front of the number.
2. The place for IBAN should be filled in with your BSB code followed by your account number (according to the email from support). Maybe you should try to use only numbers here as well (with no spaces and slash symbols). I think you need to put there your BSB code (6 digits) and the number of your bank account (up to 9 digits), which you can find on your bank statement, on your chequebook, or through Mobile Banking.

Please, let me know if it helps.

Hi I’m sure I did it right I’m getting very stessfull and upset that they can hold peoples money and not their uses a withdrawal method I just want my winnings I’m tied of all this my disability it not copy what all withdrawal stuff I don’t know what to do no more

kind Regards

Deborah stone

Hi good news I. Got my money I finally got bank transfer right but if they explain to me

the first time did the process this wouldn’t happened? I would like to. Thank you for all your help I know where to come next time if I need to solve the problem thank you

Kind regards. David Stone

Dear debbiestone27,

I'm glad to hear that you finally received the payment and the issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Natalia

Casino.Guru