The player from Germany faced repeated rejection of withdrawal requests from their casino account, despite having a total balance of 9,000 euros and requesting 1,600 euros in three separate withdrawals. After multiple inquiries in live chat about verification requirements, the player became frustrated with receiving only generic responses and no resolution. The complaint was resolved when the player indicated that he no longer needed assistance and had lost the money.
QuickWin Casino - Player’s withdrawal requests have been delayed.
Amount: €10,600
QuickWin Casino
Safety Index:Very highSafety Index
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Case closed
Our verdict
Other
REJECTED
Case summary
1 month ago
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2 months ago
Translation
Good evening,
I constantly try to withdraw my account balance from the casino, but each time my request is rejected. Is it possible for QuickWin to intervene in the chat so that I can withdraw my entire balance? I haven't made any withdrawals so far. Every time I get reassured in the live chat that I will receive the withdrawal later, which has not happened yet. I have 9,000 euros in my account and requested 1,600 euros in three withdrawals, but unfortunately, I haven't received a single cent. Please help me. When I asked if I needed to verify something, such as with an ID or passport, I was told that it wasn't necessary. I've already asked in the live chat ten times, but each time I only received the same responses, which seemed like pre-written texts. I'm at my wits' end. Unfortunately, I read all these complaints too late.
Automatic translation:
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2 months ago
Hello BS100,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with QuickWin Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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2 months ago
Translation
My account is not yet verified as far as I know my winnings are accumulated with real money and I have not used any bonus
Yesterday I asked about my payout and when it would happen, but I was just told the whole time, as always, that the finance department still needs some time.
Automatic translation:
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2 months ago
Hello BS100,
Either way, withdrawals may take up to 14 days so I would recommend to wait for now. In case it would get rejected, I would advise to verify your account as soon as possible.
Please let us know in case of any update.
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2 months ago
Translation
Hello, if my account is rejected I will then receive an email saying that I have to verify my account because at the moment it is not possible to verify.
Automatic translation:
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1 month ago
Dear BS100,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
