The player from Italy experienced a delay in receiving a withdrawal made on October 27, which had not been processed after 9 days. Additionally, the player had to redo the withdrawal process on November 2, but the reason for its cancellation was unclear. The Complaints Team extended the investigation period but ultimately had to reject the complaint due to the player's lack of response to inquiries.
QuickWin Casino - Player’s withdrawal is delayed.
Amount: €500
QuickWin Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 weeks ago
Public
Public
1 month ago
Translation
It has been exactly 9 days since I made my withdrawal on October 27, and I have not received anything yet. On November 2, I had to redo the withdrawal process, but I don't know why it was canceled. I would appreciate your assistance!
Automatic translation:
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1 month ago
Dear francescomirraa1,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do you currently have any pending withdrawals?
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
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1 month ago
Translation
- I currently have a pending withdrawal from November 2nd of 500 euros
- I made another withdrawal on October 24th and it was completed on October 28th
- I have not yet been asked to complete the KYC procedure because if I want to do it on the site it says that my account does not currently require verification
- I also tried to contact customer service but I didn't receive a response, except in an instant chat, and I was told that there was an error for the withdrawal on October 27, but honestly if they don't even respond by email I don't believe it much
Automatic translation:
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1 month ago
Thank you for your reply, francescomirraa1. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, or your withdrawal request gets canceled again, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.
