The player from Italy is experiencing a delay in receiving a withdrawal made on October 27, which has not been processed after 9 days. Additionally, the player had to redo the withdrawal process on November 2, but the reason for its cancellation is unclear.
QuickWin Casino - Player’s withdrawal is delayed.
Amount: €500
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Case opened
Current status
Waiting for player to reply
6d 19h 51m 46s
Case summary
4 hours ago
Public
Public
23 hours ago
Translation
It has been exactly 9 days since I made my withdrawal on October 27, and I have not received anything yet. On November 2, I had to redo the withdrawal process, but I don't know why it was canceled. I would appreciate your assistance!
Automatic translation:
Public
Public
4 hours ago
Dear francescomirraa1,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do you currently have any pending withdrawals?
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
francescomirraa1 has 6d 19h 51m 46s to reply
