HomeComplaintsQuickWin Casino - Player’s withdrawal is delayed.

QuickWin Casino - Player’s withdrawal is delayed.

Amount: €500

QuickWin Casino
Safety Index:Very high
Submitted: 05 Nov 2024
Case opened Current status

Waiting for player to reply

3d 19h 51m 44s

Case summary

3 days ago

The player from Italy is experiencing a delay in receiving a withdrawal made on October 27, which has not been processed after 9 days. Additionally, the player had to redo the withdrawal process on November 2, but the reason for its cancellation is unclear.

Public
Public
2 weeks ago
Translation

It has been exactly 9 days since I made my withdrawal on October 27, and I have not received anything yet. On November 2, I had to redo the withdrawal process, but I don't know why it was canceled. I would appreciate your assistance!

Automatic translation:
Public
Public
2 weeks ago

Dear francescomirraa1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

  • Do you currently have any pending withdrawals?
  • Have you made any successful withdrawals before? 
  • Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Public
Public
2 weeks ago
Translation
  1. I currently have a pending withdrawal from November 2nd of 500 euros
  2. I made another withdrawal on October 24th and it was completed on October 28th
  3. I have not yet been asked to complete the KYC procedure because if I want to do it on the site it says that my account does not currently require verification
  4. I also tried to contact customer service but I didn't receive a response, except in an instant chat, and I was told that there was an error for the withdrawal on October 27, but honestly if they don't even respond by email I don't believe it much


Automatic translation:
Public
Public
1 week ago

Thank you for your reply, francescomirraa1. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, or your withdrawal request gets canceled again, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Public
Public
3 days ago

Dear francescomirraa1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

francescomirraa1 has 3d 19h 51m 44s to reply

Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news