The player from Germany requested a cashout from the casino more than 2 weeks ago. Unfortunately the cashout wasn't processed yet. We closed the complaint because the player didn't reply to our messages and questions.
QuickWin Casino - Player's withdrawal is delayed.
Amount: €6,000
QuickWin Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
Public
Public
11 months ago
Translation
I've been waiting for my winnings to be processed and paid out since 05/06/2023. I hardly ever get any feedback from the specified casino. Patience is always requested. Haven't received a cent yet.
Automatic translation:
Public
Public
11 months ago
Dear hilisi,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful cashouts from the casino in the past? Could you please confirm that you have passed the KYC verification? Have you accumulated your winnings with an active bonus or a promotion?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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