The player from Finland had experienced a two-week delay in withdrawal processing from the casino. The casino had not communicated with her or requested any documents. It had been her first withdrawal attempt at this casino and she had no active bonus. After our team had intervened and contacted the casino, the player reported that the issue was resolved. The complaint had then been marked as 'resolved' in our system.
QuickWin Casino - Player's withdrawal has been delayed.
Amount: €500
QuickWin Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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4 months ago
Translation
I've been waiting for my withdrawal to be processed for two weeks now. I've had enough of waiting. I haven't received any responses or messages from anyone. No documents have been requested from me. I just want to get my money. Otherwise, I couldn't recommend this casino to anyone. I've played on several sites, and there's never been any problems.
Automatic translation:
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4 months ago
Dear maisuu93,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Do I understand correctly that you have not passed the verification yet?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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4 months ago
Translation
I have not made withdrawals at this casino before. I have not been asked for any documents. No confirmation has been requested. I had no active bonus.
Automatic translation:
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4 months ago
Thank you very much, maisuu93, for your cooperation. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
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4 months ago
Hello maisuu93,
I have reviewed your case and will contact the casino to see if I can help.
We would like to invite QuickWin Casino to join the conversation and participate in the resolution of this complaint.
Dear QuickWin Casino,
Can you please provide an update on the status of the payment?
Thank you.
Kind regards,
Tomas
Casino.Guru
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4 months ago
Translation
Hey. The matter does not require further clarification.
Automatic translation:
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4 months ago
Dear maisuu93,
Can you please be more specific? Does it mean the issue has been resolved? Thank you.
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4 months ago
Dear maisuu93,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
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