QuickWin Casino - Player's withdrawal cancelled with no explanation.

I registered with quick win a week ago and wanted to test out an online casino. After winning 700, I naturally wanted to cash out immediately. It was confirmed to me that the payout would be executed, but it was suddenly cancelled the next day without any explanation. Since then, I have been unsuccessfully trying to get a resolution through numerous emails to their support team. Their live chat is pointless as it just generates automated repeated responses asking for patience, etc. THIS IS MY MONEY! I AM FROM AUSTRIA AND IF I HAD KNOWN HOW THEY TREAT CUSTOMERS HERE... I WOULD NEVER HAVE REGISTERED. THEY ARE LICENSED IN CURACAO, BUT I HAVE DONE MY RESEARCH, AND I HAVE ALREADY INFORMED THEIR SUPPORT TEAM THAT I WILL BE TAKING LEGAL ACTION BECAUSE THEY ARE INTENTIONALLY BLOCKING PAYOUTS AND JUST STRINGING CUSTOMERS ALONG UNTIL THEY GIVE UP!!!! NEVER AGAIN. SO PLEASE, I ASK FOR YOUR HELP WITH THIS. THANK YOU!! BEST REGARDS.

Dear LUBINE,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• Have you requested any subsequent withdrawals of your winnings? With what result?
• Could you please share your communication with casino support? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hello Thomas,

I have just sent you my entire situation regarding this annoying topic + followers to the email address you provided.

Thank you in advance for your efforts.

Kind regards

Since I haven't heard anything from you to date, I will continue to communicate directly with the casino support. I am therefore deleting my account at Casino Guru again because it is taking too long for me to receive at least a brief update.

Thank you very much

Kind regards

LUBINE

Addendum: Please delete my account at Casino Guru and confirm by email that this has been done. My submission is therefore invalid because this has unfortunately taken too long. I was expecting at least a brief update on the status, etc.

Therefore, please confirm the account deletion at Casino Guru by email and thank you very much.

Kind regards

Aka LUBINE

We’ve rejected this complaint as per the player’s explicit request to close her Casino.Guru account. We are sorry we could not be of more help on this occasion.

We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Check our article for more details regarding our complaint resolution process: https://casino.guru/how-we-resolve-casino-complaints

I am sorry we didn't act according to your expectations, however, do not hesitate to contact us in the future if you run into issues with any online casino. We are here to help. 

Tomas

Casino.Guru