QuickWin Casino - Player's winnings weren't credited.

the casino stole my last deposit. a bank card payment.luckily I had proof and with great difficulty I got the payment back after more than 3 daysafter that I got my money back and started playing. and I ironed. a bonus. 3600 HUF I won nearly HUF 40,000, but the game did not record my winnings in the account.I advised the casino and gave them all the information. but the casino did nothing he kept referring to. to be examined by the team. but 3 days have passed. and nothingand now this scammer blocked my account and the winnings stayed in the casino

Dear noni0706,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that the winnings have not been recorded in your game history?

Do you happen to have any screenshots or video recordings confirming that you won this amount?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

hi Kristina I will send you an email!banned from chat too.and they didn't answer my email. I received an email that my account was blocked by the administration

hi.

you can contact the Casino?

Thank you for your reply, noni0706. Do I understand correctly that these winnings have not been credited to your casino account? Could you please forward me your full game history?

hello

unfortunately, I can't send the complete game story. because the casino closed my account.

but as i see the casino rating. this casino is a scam.previously I also received my deposit back 3 days later. the casino also stole my deposit.I got it back after 3 days,and now he stole my prize.which I didn't get back . and now he closed my account too

I sent several emails to the casino about this. but no answer ever comes.

Do I understand correctly that the casino didn't explain why your account was blocked? Did you have any remaining balance in your casino account (apart from the winnings that have not been credited)?

Hello.My account was closed due to a decision by the casino administration.but there was no money in my account. but my winnings remained in the accounts in the games that I won with a real money... this casino total fake. And total unfair. have you tried contacting her?or the casino doesn't answer you either!!??

Thank you very much, noni0706, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi noni0706,

I have looked at your case and understand the situation. Let me contact the casino and I will do my best to help. I would like to invite QuickWin Casino to the conversation to participate in the resolution of this complaint.

hi. Peter. Thank you.I doubt this scam casino will answer anything!!but we can try it

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi noni0706,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Antillephone Gaming Authority (certria@gaminglicences.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (peter.m@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter

We’ve reopened this complaint at the request of QuickWin Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear all,

Thank your for reaching out and we apologize for the late response.

Please be informed that the account in question has been closed in accordance with the following point of Terms and Conditions, which the customer has accepted during the registration process:

3.9 We reserve the right to deny opening of an account or close an existing account without prior notice or justification.

Notwithstanding, the winnings in question have been investigated and credited to the customer's account, and subsequently manually withdrawn to the customer's payment method of choice on June 22nd. 

We hope this helps us resolve the case.

Best regards,

QuickWin Customer Support

Thank you QuickWin Casino team for your reply.

Dear noni0706,

Can you confirm that you received your funds?

Dear noni0706,

We are extending the timer by 7 days. If there's no response from you by then, your complaint will be rejected.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.