A player from Austria was unable to withdraw their winnings from QuickWin. The player had followed the daily and monthly withdrawal limits, but their withdrawals, which were purportedly confirmed as completed by the casino, had not arrived in their bank account, and they could no longer log in. The Complaints Team escalated the issue to the casino, and after persistent follow-ups, the casino finally processed the withdrawals. The player confirmed receipt of the funds, and the complaint was marked as resolved.
QuickWin Casino - Player’s winnings are being confiscated.
Amount: €4,000
QuickWin Casino
Safety Index:Very highSafety Index
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9.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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6 months ago
Translation
Hello,
I am totally desperate. I played at quickwin, won and the casino just won't pay out my winnings. I followed the rules; you can only request a withdrawal of 500 euros a day/max 7000 euros a month. Now I keep being put off in live chat and told that support will get in touch. I have emailed several times and received no response. AND TODAY I CAN'T LOG IN ANYMORE!!!! THAT IS A FRAUD TO BE HONEST. THANK GOD I TOOK A SCREENSHOT OF EVERYTHING AND SO I CAN PROVE THAT I REQUESTED PAYOUTS, THEY WERE CERTIFIED AS COMPLETED BY THE CASINO BUT THEY DID NOT ARRIVE IN MY BANK ACCOUNT!!!! I CAN SEND YOU ALL THE RECORDS BY EMAIL DUE TO THE FILE SIZE. PLEASE TELL ME WHERE I SHOULD SEND THE RECEIPTS. PLEASE HELP. I WANT MY LEGAL MONEY, AFTER ALL I HAVE PAID.
THANKS IN ADVANCE.
lg
ANDREA W******
Edited by a Casino Guru admin
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6 months ago
Dear Lubine,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
- Which games you’ve been playing (live casino games, slots, or sports betting)?
- Were your winnings accumulated with or without an active bonus, please?
- If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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6 months ago
Translation
I have sent you an email with all records and confirmations.
Account verified on April 1st. Only played slot games. Been with quickwin since April 2024. Now all of a sudden, because I've won a larger amount, the payout is being delayed with really unbelievable arguments. "Be patient" and now all of a sudden there's supposed to be a wrong name?????? How is that supposed to work??? Always the same login, same bank account for DEPOSITS AND WITHDRAWALS!!!! Why would there suddenly be a wrong name??? It's really such a cheek, they delay winnings payouts and want to get the customer to carry on playing with the credit in the meantime and so quickwin has to pay out less. There are already 5 payouts pending and there's still a gaming credit of 2,000 euros. A total of 4,900.00 euros!!!
I took screenshots of everything in anticipation!!!
Kind regards
A.W.
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6 months ago
Hi Lubine,
Could you please advise how many days ago was your first withdrawal requested?
Thank you.
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6 months ago
Translation
Hello Petronella,
The first payment request which was confirmed to be processed is from May 19, 2024 but has not arrived in the bank account, then further missing mandatory payments will follow. Thank you and best regards!!! I have urged you many times but am constantly being put off.
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6 months ago
Translation
HELLO PETRONELLA,
HERE IS THE SITUATION AGAIN!!! THERE ARE MISSING PAYOUTS ALTHOUGH THEY HAVE BEEN PROPERLY REQUESTED AND ALSO CONFIRMED TOTAL AMOUNT OF EURO 2,400 (DIVISED INTO 400 € ON 19.5., 500 € ON 22.5., 500 € ON 24.5, 500 € ON 27.5. AND 500 € ON 28.5 = TOTAL € 2,400!!!! THESE AMOUNTS NO LONGER APPEAR ON THE PLAYER ACCOUNT BECAUSE APPLICATIONS HAVE BEEN SENT, THEY CONFIRMED THAT THEY HAVE BEEN PROCESSED AND THEREFORE ARE DEBITED FROM THE PLAYER ACCOUNT, THAT IS LOGICAL!!! THE SUPPORT WRITED TO ME THAT THERE ARE SUDDENLY TECHNICAL PROBLEMS WITH PAYOUT??? (WEIRD BECAUSE DEPOSITS DO WORK) AND I SHOULD APPLY FOR A NEW ONE. REALLY, HOW IS THAT SUPPOSED TO WORK IF THEY'VE ALREADY BEEN SIGNED UP AS PROCESSED FROM THE PLAYER'S ACCOUNT AND THEREFORE CANNOT BE APPLIED FOR A NEW ONE???? THAT'S PURELY A DELAYING TACTIC IN MY OPINION!!! AND THERE'S ALSO A NEW BALANCE OF 2,500 IN MY PLAYER'S ACCOUNT WHICH HAS TO BE APPLIED FOR FIRST!!! SO THE WHOLE THING IS GOING IN CIRCLES!!!! THAT'S NOT SERIOUS AND I WANT MY LEGAL MONEY PLEASE.
ATTACHMENTS AND DOCUMENTS WILL FOLLOW BY EMAIL.
THANKS
lg
ANDREA W******
AKA LUBINE
Edited by a Casino Guru admin
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6 months ago
Thank you very much, Lubine, for providing all the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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6 months ago
Translation
THANK YOU SO MUCH!!!!! HOPE YOU CAN HELP ME😪😪
lg
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6 months ago
Hello Lubine,
My name is Romi and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.
Dear QuickWin Casino,
Could you possibly provide additional information regarding the withdrawal and clarify the situation?
Thank you in advance.
Respectfully,
Romi
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6 months ago
Translation
Hello Romi,
In the meantime I have already forwarded several urgent requests to VIP SUPPORT, TO A MR. ANDREAS, I WILL CONSTANTLY BE PUT OFF. SOMETIMES MY PATIENCE WILL RUN OUT😪😪😪I will send you an email to your email address (romana r@casino.guru ) my last correspondence between VIP Support and me as well as the confirmations.
Thank you in advance for your efforts.
Lg Lubine
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6 months ago
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Hello Romi,
I have just written you a new email. Because I received another email today from VIP support/Andreas with another flimsy excuse, now all of a sudden the withdrawal isn't working because of a wrong name. Seriously, this is INSANE, THE WHOLE PART IS ALREADY INSANE😪😪😪 MY DATA SUCH AS NAME, BANK DETAILS, EVERYTHING HAS BEEN CORRECT SINCE THE BEGINNING AND THE VERIFICATION WAS OK. IF YOU CHOOSE PAYOUT, IN MY CASE "BANK TRANSFER", YOU CLICK ON THIS BUTTON, THEN SELECT THE AMOUNT WITH PRESS + AND PRESS PAYOUT, THEN A CONFIRMATION APPEARS WITH THE AMOUNT AND MY!!!!! BANK ACCOUNT NUMBER!!!! .I TOOK A SCREENSHOT OF EVERYTHING. AND NOW THE REASON IS SUPPOSED TO BE A WRONG NAME???? YOU CAN'T ENTER ANYTHING EXTRA HERE. THE WHOLE ITEM IS SUCH A DISGRACE, I'M FULLY OUT AND I'M DEFINITELY NOT GOING TO LET THIS END. PROOF OF PAYMENT PROCESSES SCREENSHOT SENT IN THE EMAIL AS AN ATTACHMENT. THIS SUPPORT DOES NOT TAKE THEIR CUSTOMERS SERIOUSLY AND ONLY HAS THE JOB OF COMING UP WITH ANY EXCUSES TO DELAY THE WHOLE THING. THAT'S ENOUGH NOW, IF IT'S NOT SETTLED SOON AND I HAVE MY MONEY IN THE ACCOUNT, I REALLY HAVE TO HAND EVERYTHING OVER TO MY LAWYER!!!
THANK YOU FOR YOUR EFFORTS.
Kind regards
WEISGRAM ANDREA
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6 months ago
Translation
Hello Romi,
I have just sent you an email because today quickwin has gone too far. AS IS KNOWN, THE PAYOUTS ARE NOT WORKING. I APPLY - IT WAS CONFIRMED THAT IT WAS PROCESSED - THEN IT WAS CONFIRMED THAT IT WAS COMPLETED - BUT IT NEVER ARRIVED IN MY BANK ACCOUNT. SO NOW SUPPORT ADVISED ME THAT I SHOULD MAKE A DEPOSIT AND THEN SUBMIT ANOTHER PAYMENT APPLICATION BECAUSE THEN IT SHOULD WORK IN TERMS OF DATA EQUALITY?,!! OK, WOLKTE LEFT NO STIR UNTRIED, I DEPOSIT 10 EUROS, TURNED IT OUT ONCE AND THEN WANTED TO APPLY FOR A PAYMENT!!! IT DOESN'T WORK WITH THAT NOTE!!! DEPOSIT MUST BE TURNED OVER ONCE BEFORE PAYOUT CAN BE MADE. I THEN LOOKED AT THE TRANSACTION HISTORY AND IT SAID THAT AS OF TODAY'S DATE THERE HAD BEEN 2 DEPOSITS OF 500 EURO EACH!!!! THESE ARE CHARGEBACKS OF THE NON-MADE PAYOUTS TO MY PLAYER ACCOUNT AND NOT EXTRA PAYMENTS FROM ME AND THEREFORE IT DOES NOT HAVE TO BE TURNED OVER AGAIN SO IT HAS REALLY BEEN PLAYING FOR 1000 EUROS!!!! THAT'S BEEN MY BALANCE FOR 3 WEEKS!!! THAT IS CLEARLY FRAUD!!! SO I REPORTED IT TO VIP SUPPORT AND ASKED FOR THEM TO CORRECT IT SO THAT I CAN FINALLY MAKE THE PAYOUT. IT'S INSANE WHAT'S GOING ON HERE, IT'S REALLY INSANE!!
REQUEST YOUR HELP
THANKS!!!
Kind regards
A.W.
AKA LUBINE
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6 months ago
Translation
Hello,
For your information, my non-payment requests have now been refunded to my player account but with the wrong entry "deposit!!!!" and not RETURN. Now I can't withdraw because it has to be wagered. Crazy, that's fraud!!!!
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6 months ago
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Hello Romi,
Below is my final urgency to Quickwin for your information.
NEW DELAYING TACTICS ARE ALWAYS EMERGING AND NOW IT HAS REACHED THE BORDER!!!
NOW ALL MY WITHDRAWAL REQUESTS HAVE BEEN RETURNED TO MY PLAYER ACCOUNT AND ENTITLED UNDER "DEPOSIT" AND SO ACCORDING TO THE TERMS I HAVE TO TURN THE WHOLE AMOUNT OVER ONE TIME AND THAT WOULD MEANT THAT I WOULD LOSE SOME OF MY WINNINGS AGAIN.❗️❗️ THAT'S FRAUD!!!❗️❗️ BECAUSE THAT MEANS I CAN'T MAKE ANY WITHDRAWAL AGAIN. A WITHDRAWAL IS BEING PREVENTED BY ALL MEANS.
I'M EXCITED TO SEE IF QUICKWIN WILL EVER ANSWER YOU!!!
THE WHOLE THING IS INTENTIONAL FRAUD AND WILL PROBABLY ONLY BE RECOVERED THROUGH LAWSUIT/COURT.
THIS CASINO IS NOT RELIABLE AND DOESN'T PAY OUT. THANK GOD I RECORDED EVERYTHING AND NOW I HAVE PROOF THAT IT'S A SCAM!!!
ALREADY ACQUIRED CREDIT WILL NOT BE PAID OUT BUT ALL REQUESTS ARE CHARGED BACK TO THE PLAYER ACCOUNT WITH FLIMSY REASONS AND THEN TITLED AS IF IT WAS A DEPOSIT - WHICH IT IS NOT!!!! THIS MAKES THE SYSTEM THINK IT WAS A DEPOSIT AND THE WHOLE HAS TO BE TURNED OUT ONE TIME BEFORE ANOTHER WITHDRAWAL REQUEST CAN BE MADE. ❗️❗️❗️❗️❗️
INSANE, I HAVE TO WAGE MY ENTIRE CREDIT OF €4,000 AGAIN???? THIS IS CLEARLY INTENTIONAL FRAUD❗️❗️❗️.
I WANTED TO INFORM YOU ABOUT THIS!! I SENT THE FOLLOWING LETTER TO QUICKWIN - NORMAL SUPPORT AND 1X TO QUICKWIN - VIP SUPPORT.
I HAVE ALSO NOTICED THAT MOST OF THE TIMES, WITHOUT REGARD TO THE EMSIL REPLY, THE SAME TEXTS ARE ALWAYS SENT, I.E. COMPUTER-CONTROLLED REPLY AND IN THE CASE OF LIVE CHAT ANYWAY!!
I REALLY WONDER IF THERE IS EVER ANYONE THERE WHO REALLY CARES ABOUT THE ISSUE.
I WILL NOT LET MY LEGITIMATE MONEY BE STEAL!!! MY BALANCE IS 4,000 EUROS AND I WILL NOT BE PAID OUT!!!!!
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6 months ago
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FOR YOUR INFORMATION!!!!❗️❗️❗️❗️
THE FOLLOWING LETTER WAS WRITTEN TO SUPPORT TODAY AND IS FOR YOUR INFORMATION! I WILL NOT LET GO UNTIL MY MONEY IS FINALLY TRANSFERRED!!!!
MY MESSAGE TO SUPPORT!!
YESTERDAY I WROTE FOR THE LAST TIME TO SUPPORT - NORMAL AND SUPPORT - VIP REGARDING THE MAJOR PROBLEMS AND DIFFICULTIES WITH MY CREDIT AND THAT IT WOULD FINALLY BE TRANSFERRED TO MY BANK ACCOUNT❗️❗️❗️❗️ VIA EMAIL!! 4 WEEKS OF CONSTANT BACK AND FORTH AND NUMEROUS LETTERS THAT HAVE NOTHING ACHIEVE UP TO THIS POINT.
TODAY I COMMUNICATED FOR THE LAST TIME WITH LIFE CHAT/ WITH A PERSON AND IT HAS NOW BEEN RECORDED IN WRITING (❗️❗️SEE ATTACHMENT SCREENSHOT❗️❗️) THAT A MANUAL PAYOUT OF MY BALANCE HAS ALREADY BEEN PREPARED FOR FRIDAY. SO THAT ALL THE DATA IS NOW AVAILABLE, I PROVIDED MY DATA AGAIN IN LIFE CHAT (EVEN THOUGH EVERYTHING IS IN THE PROFILE???) AND I WILL RECEIVE AN EMAIL NEXT MONDAY CONFIRMING THAT THE PAYMENT WILL NOW BE MADE MANUALLY AND MY BALANCE OF EUR 4,000 WILL FINALLY BE TRANSFERRED TO MY BANK ACCOUNT!!!!!
IF THIS WAS JUST A DELAYING TAC AND NOT THE TRUTH, THEN MY LAWYER WILL IRREVOCABLY GET INVOLVED.
IN THIS SENSE, WAITING FOR YOUR PROMPT RESPONSE AS CONFIRMED AND AT THE SAME TIME REQUESTING THE PAYMENT OF MY BALANCE TO MY KNOWN BANK ACCOUNT❗️❗️❗️❗️❗️I REMAIN
SINCERELY
A.W.
SIDE DISHES:
CONFIRMATION OF TODAY'S CORRESPONDENCE
CONFIRMATION CREDIT € 4,000
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6 months ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
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6 months ago
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Very, very sad that people can get away with such methods in this day and age. Conclusion: such companies really need to be stopped. I have learned my lesson and will certainly demand MY MONEY with the help of my lawyer!!!!!
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6 months ago
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Hello Romi!!!!
The effort was worth it!!!! Due to my last email, a member of VIP SUPPORT finally got in touch via email and has now transferred all my winnings to my bank account - arrived today!!!! MIRACLES STILL HAPPEN AND JUSTICE WINS. I AM NOW ONE MORE EXPERIENCE!!!!! NEVER AGAIN!!!! I ALSO THANK YOU FOR YOUR EFFORT WHICH HAS CERTAINLY CONTRIBUTED TO THIS HAVING A POSITIVE OUTCOME. THIS WAS VERY NERVOUS AND TIME-CONSUMING FOR 4 WEEKS BUT PERSISTENCE AND NEVER GIVING UP WAS WORTH IT. MANY THANKS AND BEST Regards FROM AW aka LUBINE
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6 months ago
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So the case is solved and can be closed!!!!!
Thank you❤️
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6 months ago
Thanks! Please reply with the following:
Dear all,
Thank you for reaching out!
As the customer now confirmed, the withdrawals have been paid. We apologize for any inconveniences caused by the delay.
We hope this helps resolve the case.
Best regards,
Quickwin team
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6 months ago
Thank you, Lubine, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.
Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues.
Best regards,
Romi
