HomeComplaintsQuickWin Casino - Player's struggling accessing her account.

QuickWin Casino - Player's struggling accessing her account.

Amount: €80

QuickWin Casino
Safety Index:Very high
Submitted: 07 Jun 2023 | Case closed : 23 Jun 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Germany is experiencing difficulties accessing her casino account. We closed the complaint because the player didn't reply to our messages and questions.

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1 year ago
Translation

Deposited €100, played down to €80. Now the site doesn't work anymore

Automatic translation:
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1 year ago

Dear n9v8dh2jfw,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with QuickWin Casino.

I checked the website and it seems to work from Germany.

Could you please advise if the issue still persists?

Thank you very much in advance for your reply.

Best regards,

Tomas

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1 year ago

Dear n9v8dh2jfw,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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