QuickWin Casino - Player’s game freezes, blocking access to winnings.

Last night, after making a deposit of 29€, I managed to raise my balance to 75€ during gameplay.

So, I proceeded to withdraw 51€ and left 24€ to continue playing.

I was playing Chilli Picante Megaways slot machine, and I purchased the last 10€ bonus. During this period, I collected an additional 10 free spins.

When I had 13 spins left and 8.35€ in winnings, the game froze and stopped working entirely.

This problem has been going on for 18 hours already!

I have tried to clear the cache and cookies, restarted my phone, switched browsers, and even changed devices!

If you provide me with an email address, I will also send over the screenshots of the notifications in chronological order.

Hello Barbosa2022,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with QuickWin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Would it be possible to forward your betting history to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi, my account is not verified and does not require verification.

I sent her the game history via email, which still leaves the bonus pending.

The last time I spoke to the casino was 18 ago with Emilio, again regarding this problem.

It's been almost a week and you haven't answered me or helped me and I'm still in the same situation.

- Game: Chilli Picante Megaways

- Supplier: Blueprint

- Balance before the bet: €10.17

- Betting time: 00.34

- Winning amount: 14 SPINS REMAINING AND €8.35 winnings IN PROGRESS

ID: 287.237176854

Hello Barbosa2022,

Can you please forward the communication between you and the casino to nikolas.b@casino.guru? Did you also try to contact the game provider as well?

The chat cannot be traced back.

Even contact the game provider? Isn't it up to you?

Two weeks have passed and the situation is the same

Hello Barbosa2022,

Unfortunately we can't contact the casino if there is no actual evidence from the player as we would have nothing to argue with and the casino could claim basically anything. As long as there is no visible evidence of the bet within your history, our hands are tied.

Dear Barbosa2022,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.